Top 10 Best Patient Engagement Software

Patient engagement software is essential for fostering improved healthcare results, raising patient satisfaction, and enhancing patient communication. The market for patient engagement software is growing as digital solutions are used by the healthcare sector. Therefore, below is a comprehensive look at the top 10 patient engagement software solutions available today, including detailed descriptions, pros and cons, and pricing information.

Top 10 Best Patient Engagement Software

1. Solutionreach

Solutionreach is a full-featured patient engagement platform that uses automated messaging, appointment scheduling, and patient retention tools to enhance communication.  Small to medium-sized medical practices might benefit greatly from it.

Key Features:

• Automated appointment reminders and confirmations
• Secure two-way text messaging
• Telehealth capabilities
• Patient satisfaction surveys
• Online scheduling

Pros:

• Strong automation for appointment scheduling
• Customizable messaging for patient outreach
• Easy integration with most EHR systems

Cons:

• Higher price point compared to other platforms
• Limited analytics and reporting features

Pricing:
Starts at $299 per month per provider. The price may increase based on additional features or the number of users.

Expert Commentary:
Dr. Sarah Lewis, a healthcare IT consultant, notes, “Solutionreach is excellent for smaller practices due to its easy-to-use automation and customizable messaging. However, it may not be the best fit for larger, more complex practices due to its pricing structure.

2. Luma Health

Luma Health is a sophisticated patient engagement software made to assist clinics in automating patient contacts, appointment scheduling, and reminders.  It is appropriate for both small clinics and large healthcare organizations due to its smooth integration with the majority of EHRs.

Key Features:

• AI-driven appointment reminders
• Multi-channel communication (SMS, email, and voice)
• Digital patient intake forms
• HIPAA-compliant messaging
• Telehealth and referral management

Pros:

• Strong AI-driven automation
• Excellent integration with EHR systems
• Reduces patient no-shows

Cons:

• No transparent pricing on the website
• Initial setup may require training for staff

Pricing:
Pricing is custom depending on the size of the practice and features chosen. Estimates suggest that it starts around $350 to $500 per month per provider.

Expert Commentary:
Mark Patel, a healthcare analyst, says, “Luma Health’s AI-powered approach significantly reduces no-shows and enhances communication. It’s a top choice for organizations looking to streamline patient engagement while reducing administrative workload.”

 

3. Relatient

Relatient focuses on automating administrative tasks to reduce hassles and offers a full range of patient interaction solutions.  Because it enables secure messaging, appointment reminders, and billing integration, busy clinics frequently use it.

Key Features:

• Secure, multi-channel communication (email, text, voice)
• Automated appointment reminders
• Online bill payments integration
• Comprehensive analytics for patient engagement tracking

Pros:

• Effective multi-channel communication tools
• Strong automation capabilities
• Detailed analytics for patient trends

Cons:

• No free trial available
• Occasional glitches reported by users

Pricing:
Starts at $200 per provider per month but can vary based on the number of users and features.

Expert Commentary:
Dr. Emily Carter, a healthcare consultant, remarks, “Relatient’s automation significantly reduces administrative tasks, allowing providers to focus more on patient care. Its integration with billing systems also makes it a valuable asset for improving operational efficiency.”

 

4. Mend

Mend is a patient engagement platform with an emphasis on telemedicine that makes digital forms, video consultations, and appointment scheduling easier.  For practitioners wishing to increase the scope of their telehealth offerings, it is perfect.

Key Features:

• AI-powered scheduling and reminders
• Telehealth capabilities with HD video consultations
• EHR integration
• Digital intake forms and automated follow-up surveys

Pros:

• Affordable pricing
• Strong telehealth features
• AI-powered scheduling

Cons:

• Limited customization options for certain features
• Video quality can sometimes be inconsistent

Pricing:
Starts at $99 per provider per month, which makes it an affordable option for telemedicine-focused practices.

Expert Commentary:
Dr. James O’Connor, a telemedicine expert, says, “Mend excels at virtual care, offering seamless telehealth capabilities. It’s one of the most affordable platforms available for practices focusing on telemedicine.”

 

5. Klara

Klara provides a safe, HIPAA-compliant messaging platform that makes communication easier.  Practices that require a single solution for teamwork and patient communications will find it suitable.

Key Features:

• Instant messaging via SMS and chatbots
• Secure document sharing
• Automated appointment reminders
• Team collaboration tools for coordinated care

Pros:

• Easy-to-use interface
• Secure, HIPAA-compliant messaging
• Effective team collaboration features

Cons:

• Pricing is not transparent
• Some setup time required for more advanced features

Pricing:
Pricing is custom and typically varies based on practice size and usage requirements.

Expert Commentary:
Lisa Tran, a healthcare communication expert, says, “Klara’s intuitive interface and seamless messaging system significantly improve patient-provider communication, while its collaboration tools enhance teamwork within practices.”

 

6. WELL Health

WELL Health is intended for major healthcare institutions in need of scalable patient engagement programs.  Secure messaging, appointment reminders, and automated patient surveys are among its features.

Key Features:

• AI-powered communication tools
• Multi-language support
• Appointment reminders and surveys
• EHR integration for workflow automation

Pros:

• AI-driven automation for patient engagement
• Strong security and compliance
• Scalable for large practices and healthcare systems

Cons:

• Higher cost for small practices
• No transparent pricing available on the website

Pricing:
Pricing is custom, typically starting around $500+ per month for larger organizations.

Expert Commentary:
“WELL Health’s scalability makes it perfect for large organizations, but the pricing might be a deterrent for smaller practices,” says healthcare analyst John McGowan.

 

7. athenaCommunicator

athenaCommunicator by athenahealth is a powerful patient engagement tool integrated with its EHR system. It focuses on streamlining patient communication and appointment management.

Key Features:

• Automated appointment reminders
• Secure messaging
• Digital check-ins and forms
• Reporting and analytics

Pros:

• Seamless integration with athenahealth’s EHR system
• Strong automation features
• Comprehensive patient engagement tools

Cons:

• Best used within the athenahealth ecosystem
• Can be complex for new users

Pricing:
Pricing is custom and typically includes a subscription to the athenahealth platform, which starts at around $200 to $300 per month.

Expert Commentary:
“athenaCommunicator works best within the athenahealth ecosystem, providing excellent automation tools for practices already using their EHR system,” says industry consultant Mary Lou Stevens.

 

8. NexHealth

NexHealth offers a streamlined solution for patient engagement, particularly beneficial for small to mid-sized practices. It integrates appointment booking, reminders, and patient messaging.

Key Features:

• Online booking and reminders
• Digital forms and e-signatures
• Secure messaging

Pros:

• User-friendly interface
• Affordable pricing
• Excellent automation tools

Cons:

• Limited features for larger healthcare systems

Pricing:
Starts at $149 per month.

Expert Commentary:
“NexHealth is a solid choice for smaller practices, offering a simple yet effective way to engage patients. Its affordability and ease of use make it a go-to for practices that need a straightforward platform,” says digital health consultant Steve Martens.

 

9. OhMD

OhMD focuses on safe communication between patients and healthcare providers and is a patient messaging platform that complies with HIPAA.  Remote patient care and telemedicine benefit greatly from it.

Key Features:

• Secure SMS and chat messaging
• Video consultations for telehealth
• Automated follow-up reminders and surveys

Pros:

• Easy-to-use interface
• Strong HIPAA compliance
• Seamless video call integration

Cons:

• Limited feature set compared to other platforms
• Pricing is not transparent

Pricing:
Pricing is custom, but estimates suggest it starts at around $100 to $200 per month.

Expert Commentary:
“OhMD provides a secure, user-friendly platform for patient messaging and telehealth. Its video consultation features are top-notch, but it may not offer as many advanced features as other platforms,” says telemedicine expert Dr. Karen Fong.

 

10. CareMessage

CareMessage is a technology that allows healthcare companies to send patients automated reminders, health advice, and instructional materials via text messaging.  For organizations that prioritize patient retention, it is very helpful.

Key Features:

• SMS-based communication
• Automated appointment reminders
• Patient education and health content
• Multi-language support

Pros:

• Strong patient retention features
• Affordable for small practices
• Easy-to-use platform

Cons:

• Limited features for large healthcare organizations
• Some patients may find SMS communication less effective for complex inquiries

Pricing:
Starts at $199 per month.

Expert Commentary:
“CareMessage is a great choice for small to mid-sized practices that want to improve patient engagement and retention through SMS. Its simplicity and low cost make it an attractive option,” says health technology expert Hannah Cole.

Conclusion

In conclusion, these are the top ten platforms for patient engagement software that may be used by practices of various sizes and requirements.  Healthcare practitioners can select the appropriate platform to improve patient outcomes, streamline operations, and increase communication by weighing the benefits, drawbacks, costs, and professional opinions.