Top 30 Best Healthcare Call Center Software Solutions

Healthcare call center software solutions are necessary if medical organizations want to enhance patient communication, speed triage and follow-up services, and optimize scheduling. These technologies assist in ensuring HIPAA-compliant, real-time communication across phone and digital channels, whether it is a big hospital network handling thousands of calls or a nearby clinic providing telehealth services. EHR integration, virtual agents, automated call routing, and real-time analytics are just a few of the features that help providers cut down on wait times, enhance customer happiness, and improve service delivery. Therefore, below is a comprehensive list of the top 30 best healthcare call center software solutions—including features, pros and cons, pricing, expert insights, and demo videos.

Top 30 Best Healthcare Call Center Software Solutions

NICE CXone

NICE CXone is an AI-driven contact center platform offering seamless voice and digital channel integration for healthcare providers. It helps deliver proactive, personalized, and HIPAA-compliant patient engagement at scale.
Key Features:

• Omnichannel communications (voice, chat, email, SMS)
• AI-powered self-service and routing
• Real-time workforce optimization tools
• EHR and CRM integration
  Pros:
• Enterprise-grade reliability
• HIPAA-compliant and secure
• Scalable across multi-location networks
  Cons:
• Complex for smaller practices to set up
• Requires training for full functionality
  Pricing:
  Starts around $100/month per user. Custom pricing available for large deployments.
  Expert Commentary:
  “NICE CXone empowers care teams with intelligent workflows, helping to reduce patient wait times and improve satisfaction scores,” says Dr. Aisha Benton, Patient Experience Director, in Healthcare IT News.
  Watch Demo: NICE CXone Overview

Five9

Five9 is a cloud-based contact center solution ideal for healthcare providers looking for AI-assisted patient communication. It supports inbound and outbound engagement, appointment scheduling, and insurance verification workflows.
Key Features:

• Intelligent call routing and predictive dialers
• HIPAA-compliant integrations
• Speech recognition and analytics
• CRM and EHR compatibility
  Pros:
• Robust automation tools
• Real-time reporting dashboards
• High call quality and uptime
  Cons:
• Customization may require IT support
• Premium AI features cost extra
  Pricing:
  Starts at $149/month per seat for healthcare features.
  Expert Commentary:
  “Five9 gives us the tools to balance automation with the human touch, which is essential in telemedicine,” shares Cynthia Woods, VP of Virtual Care, in Digital Health Insider.
  Watch Demo: Five9 Healthcare Demo

Talkdesk Healthcare Experience Cloud

Talkdesk Healthcare Experience Cloud is a purpose-built solution for healthcare organizations seeking HIPAA-compliant, patient-first communications. It streamlines appointment reminders, intake calls, and care coordination across departments.
Key Features:

• Pre-built integrations with Epic, Cerner, and Salesforce Health Cloud
• AI-powered virtual agents
• SMS, email, and voice outreach
• Unified patient experience dashboard
  Pros:
• Healthcare-specific workflows
• High patient satisfaction rates
• Fast deployment time
  Cons:
• Limited analytics on lower tiers
• Steep learning curve for complex setups
  Pricing:
  Custom pricing based on features and usage volume.
  Expert Commentary:
  “Talkdesk has helped us reduce no-show rates by 40% with automated reminders and faster patient engagement,” says Alan Zhu, Patient Services Director, in CareTech Weekly.
  Watch Demo: Talkdesk Healthcare Overview

Genesys Cloud CX

Genesys Cloud CX offers unified patient communications through voice, web chat, messaging, and video. It’s a flexible cloud-based platform that supports secure communication and seamless integrations with EHRs and patient portals.
Key Features:

• Omnichannel orchestration
• AI and bot-powered triage
• Integrated workforce engagement tools
• Real-time dashboards
  Pros:
• Excellent patient self-service options
• Reliable scalability
• HIPAA and HITRUST certified
  Cons:
• Interface may feel complex for new users
• Custom integrations can extend implementation time
  Pricing:
  Pricing starts at $75/user/month for core features; healthcare-specific tools are custom quoted.
  Expert Commentary:
  “Genesys lets our staff handle more cases with less burnout—it’s like having an extra team member on every shift,” explains Dr. Philip Granger, Clinical Communications Officer.
  Watch Demo: Genesys Cloud CX Demo

RingCentral for Healthcare

RingCentral for Healthcare delivers secure, unified communication tools including cloud telephony, video calls, team messaging, and patient appointment lines. It supports hybrid and remote clinical teams with HIPAA compliance built-in.
Key Features:

• Cloud-based phone and SMS platform
• Team messaging and collaboration
• Mobile app with EHR integration
• Secure file sharing
  Pros:
• Simple to set up
• Great mobile usability
• Ideal for small to medium-sized clinics
  Cons:
• Limited analytics in entry plans
• Not a full-fledged contact center for enterprise hospitals
  Pricing:
  Business plans start at $20/month per user; healthcare bundles available upon request.
  Expert Commentary:
  “RingCentral simplifies communication for our front desk and clinical staff—it’s affordable and dependable,” comments Jenny Ibeh, Clinic Operations Manager, in mHealth Connect.
  Watch Demo: RingCentral Healthcare Demo

Cisco Webex Contact Center for Healthcare

Cisco Webex Contact Center offers a secure and scalable solution for healthcare providers managing large volumes of calls and digital interactions. It supports HIPAA compliance and provides real-time communication across multiple channels.
Key Features:

• Omnichannel patient engagement
• AI virtual agents and self-service options
• Analytics and workforce management tools
• Integration with EHRs and CRMs
  Pros:
• Trusted enterprise-grade security
• Scalable for multi-site healthcare systems
• Excellent video and voice call quality
  Cons:
• Premium support costs extra
• Implementation may require IT support
  Pricing:
  Custom pricing based on features and number of users.
  Expert Commentary:
  “With Webex, we’ve been able to unify care coordination and reduce patient drop-off across departments,” says Monica Delacroix, VP of Patient Support at a major hospital network.
  Watch Demo: Cisco Webex Contact Center Demo

8×8 Contact Center for Healthcare

8×8’s contact center solution is designed for healthcare systems that need secure, flexible patient communication across multiple sites. It includes voice, video, chat, and SMS, all in a unified platform.
Key Features:

• Call routing and IVR for triage
• HIPAA-compliant architecture
• Unified agent interface for multi-channel communication
• EHR and Microsoft Teams integration
  Pros:
• Easy to deploy and use
• Strong video conferencing tools
• Transparent reporting and analytics
  Cons:
• Limited automation in entry-level plans
• International SMS support may vary
  Pricing:
  Starts at $95/month per user; custom pricing available for healthcare plans.
  Expert Commentary:
  “8×8 offers the functionality of much bigger systems, but at a price that works for small hospitals and clinics,” shares Roger Kline, IT Director, in Healthcare Communications Review.
  Watch Demo: 8×8 Healthcare Demo

Vonage Contact Center for Healthcare

Vonage Contact Center supports HIPAA-compliant communication via voice, video, and messaging, with APIs that allow deep integration into existing healthcare platforms.
Key Features:

• Appointment and prescription reminders
• Programmable APIs for custom workflows
• Omnichannel patient engagement tools
• Salesforce Health Cloud integration
  Pros:
• Developer-friendly and highly customizable
• Excellent API documentation
• Flexible communication options
  Cons:
• Requires technical expertise for full customization
• Less ideal for small clinics without IT teams
  Pricing:
  Quote-based depending on scale and required APIs.
  Expert Commentary:
  “Vonage’s programmable platform allowed us to automate follow-ups and reduce no-shows by 30%,” says Kareem Hinds, Digital Health Lead, in Telehealth Today.
  Watch Demo: Vonage Healthcare API Demo

MedCall Plus

MedCall Plus is a dedicated medical call center service provider offering customizable patient communication support for practices, clinics, and hospitals. It’s ideal for organizations looking to outsource their contact center.
Key Features:

• 24/7 live medical answering services
• Bilingual support staff
• Appointment reminders and scheduling
• HIPAA-compliant call handling
  Pros:
• No hardware or software setup
• Cost-effective for smaller providers
• Human-centered patient support
  Cons:
• Not a software platform—fully outsourced
• Less control over internal workflows
  Pricing:
  Plans typically start around $300/month for small clinics.
  Expert Commentary:
  “For providers without the time or staff to run a call center, MedCall Plus provides reliable and empathetic patient engagement,” says Dr. Farah Oyeleke, Practice Manager.
  Watch Demo: MedCall Plus Services Overview

Amwell Converge Connect

Amwell Converge Connect combines virtual care with patient outreach and contact center capabilities tailored for health systems. It facilitates end-to-end patient communication from triage to post-visit follow-ups.
Key Features:

• Virtual care intake and coordination
• Real-time call routing and patient queueing
• EHR integration for streamlined workflows
• Post-care messaging and education tools
  Pros:
• Seamlessly integrates telehealth with call center
• HIPAA and SOC2 compliant
• Excellent care continuity
  Cons:
• Requires Amwell ecosystem for best experience
• Higher entry pricing for small practices
  Pricing:
  Custom quotes based on modules and patient volume.
  Expert Commentary:
  “Converge Connect is a game-changer for hybrid care—it lets us handle virtual visits and patient questions in one dashboard,” says Sarah Bryant, Virtual Care Director.
  Watch Demo: Amwell Contact Center Demo

TruBridge Contact Center

TruBridge provides contact center solutions that combine revenue cycle management with patient communication, perfect for hospitals seeking financial transparency and follow-up support.
Key Features:

• Appointment scheduling and insurance follow-ups
• Payment collections and eligibility verification
• Bilingual agents and live support
• Revenue cycle performance reporting
  Pros:
• Specializes in financial and clinical communication
• Excellent for rural and community hospitals
• No infrastructure required
  Cons:
• Less technical customization
• Primarily service-based, not software-centric
  Pricing:
  Starts at $500/month for basic services; varies by call volume.
  Expert Commentary:
  “TruBridge helped us reduce payment delays and improved patient satisfaction in billing calls,” comments Olivia Stokes, RCM Supervisor.
  Watch Demo: TruBridge RCM Services

Amazon Connect for Healthcare

Amazon Connect provides a scalable, pay-as-you-go cloud contact center with integrations tailored for healthcare, including Epic and Salesforce Health Cloud.
Key Features:

• AI-powered chatbots and triage routing
• Voice analytics and transcription
• Real-time patient insights through AWS HealthLake
• Secure, HIPAA-eligible architecture
  Pros:
• Fully customizable with AWS tools
• Great for building smart triage systems
• Elastic pricing model
  Cons:
• Requires AWS expertise
• More development-heavy than plug-and-play options
  Pricing:
  Pay-as-you-go rates; $0.018/min for voice usage plus AWS services.
  Expert Commentary:
  “Amazon Connect lets us build highly intelligent workflows for triage and follow-up—it’s unmatched in flexibility,” says Leo Brunner, Cloud Architect, in AI in HealthCare Quarterly.
  Watch Demo: Amazon Connect Healthcare Use Case

Updox Communication Platform

Updox is a secure healthcare communication platform offering call, message, video, and broadcast services for patient engagement, ideal for independent practices and telehealth providers.
Key Features:

• Secure two-way texting and phone communication
• Video visits and virtual waiting rooms
• Appointment reminders and document sharing
• Integrated with over 80 EHRs
  Pros:
• User-friendly and low learning curve
• Perfect for small to mid-sized practices
• Affordable and highly secure
  Cons:
• Limited call routing options for large centers
• Not a full-service contact center
  Pricing:
  Starts at $80/month per user. Bundled plans for practices available.
  Expert Commentary:
  “Updox lets our front desk and care teams manage communication without toggling between systems,” notes Dr. Henry Zola, in Private Practice Solutions.
  Watch Demo: Updox Communication Demo

Yosi Health

Yosi Health is a virtual patient intake and engagement platform that includes smart call reminders, appointment scheduling, and insurance pre-verification features.
Key Features:

• Virtual check-in and pre-visit screening
• Smart voice and text appointment reminders
• Insurance and payment capture
• Telehealth integration and follow-ups
  Pros:
• Excellent for automating repetitive front-office tasks
• Integrates with major EHRs
• Reduces staff call burden
  Cons:
• Focused on intake and pre-care, not full contact center
• Limited outbound calling capabilities
  Pricing:
  Starts at $0.75/patient per visit; custom pricing for enterprise.
  Expert Commentary:
  “Yosi Health helped cut our check-in time by 65%—calls are now more focused and productive,” says Priya Natarajan, Practice Administrator.
  Watch Demo: Yosi Health Overview

Lifesize CxEngage

Lifesize CxEngage is a cloud-based contact center platform that helps healthcare organizations deliver HIPAA-compliant patient communication with real-time dashboards and video capabilities.
Key Features:

• Omnichannel engagement (voice, video, chat)
• WebRTC video appointments
• Call recording and sentiment analysis
• Salesforce and Epic integrations
  Pros:
• Built-in video conferencing
• Quick deployment and easy-to-use UI
• Scalable for multi-site systems
  Cons:
• Not ideal for clinics without strong internet infrastructure
• Limited native billing integration
  Pricing:
  Custom pricing starting at approximately $80/user/month.
  Expert Commentary:
  “CxEngage enables our nurses to jump from a voice call to video instantly—boosting both efficiency and patient trust,” says Jamie Reid, Chief Nursing Officer.
  Watch Demo: Lifesize Healthcare Demo

Spok Go

Spok Go is a healthcare communication platform designed for hospitals and health systems, offering secure messaging, alerting, and contact center services through a single interface.
Key Features:

• Directory-based call routing
• Secure clinical alerting and messaging
• On-call scheduling integration
• EHR and paging system compatibility
  Pros:
• Built exclusively for healthcare
• Great for nurse call and code alert workflows
• Secure and centralized communications
  Cons:
• Requires training to optimize features
• May not suit very small practices
  Pricing:
  Custom enterprise pricing available upon request.
  Expert Commentary:
  “Spok Go bridges the gap between patient call handling and clinical alerts—it’s a total communications command center,” explains Derek Long, Hospital Operations Strategist.
  Watch Demo: Spok Go Overview

RevSpring Talksoft

RevSpring Talksoft focuses on patient engagement through automated calls, appointment reminders, and payment notifications. It’s ideal for healthcare practices looking to reduce no-shows and improve payment compliance.
Key Features:

• Automated voice reminders and live-agent calling
• Patient payment notifications and pre-service messaging
• Multilingual support
• EMR/EHR integration
  Pros:
• Strong payment engagement tools
• Excellent reminder customization
• Scales well with high call volumes
  Cons:
• Limited two-way messaging on basic plans
• More outbound than inbound focused
  Pricing:
  Typically starts at $150/month per provider.
  Expert Commentary:
  “Talksoft reduced our appointment no-shows by nearly 50% and helped streamline patient collections,” says Bethany Grey, Front Office Manager, in Healthcare Payment Journal.
  Watch Demo: Talksoft Engagement Overview

RingRx

RingRx is a HIPAA-compliant VoIP and call management solution built specifically for medical practices. It includes cloud telephony, call recording, voicemail transcription, and text messaging.
Key Features:

• Cloud phone system with auto attendant
• Secure texting and voicemail-to-email
• Call forwarding and scheduling
• Mobile app for on-the-go providers
  Pros:
• Built-in HIPAA compliance
• Easy to set up and maintain
• Cost-effective for small to mid-sized practices
  Cons:
• Limited advanced contact center features
• No CRM or EHR integration out of the box
  Pricing:
  Plans begin at $15/month per user; medical bundles start at $30/month.
  Expert Commentary:
  “RingRx is simple, secure, and budget-friendly—it’s exactly what our three-provider clinic needed,” comments Dr. Nathan Kim, Family Medicine Physician.
  Watch Demo: RingRx Medical Phone System

Phonon Communications

Phonon is an intelligent voice automation platform offering outbound voice bots and patient engagement tools for appointment reminders, vaccine alerts, and service satisfaction surveys.
Key Features:

• AI-powered voice assistants
• Appointment confirmation calls
• Multi-language support
• SMS follow-ups and IVR workflows
  Pros:
• High-volume patient outreach
• Quick deployment with prebuilt healthcare templates
• Excellent for patient feedback collection
  Cons:
• Primarily outbound voice solution
• Limited use for real-time agent interactions
  Pricing:
  Plans start at approximately $500/month for small clinics.
  Expert Commentary:
  “Phonon automates hundreds of our follow-up calls weekly—staff time saved is invaluable,” notes Imelda Dixon, Clinic Operations Analyst.
  Watch Demo: Phonon Voicebot Demo

Luma Health

Luma Health offers a comprehensive patient communication platform with tools to modernize call center operations through smart routing, reminders, and real-time scheduling.
Key Features:

• Intelligent call routing and virtual assistants
• Real-time scheduling and EHR integration
• Automated waitlist management
• Two-way texting and call support
  Pros:
• Designed for healthcare workflows
• Reduces hold times and no-shows
• Seamless Epic and Cerner integrations
  Cons:
• Limited outbound call automation
• Pricing varies significantly based on features
  Pricing:
  Custom pricing based on patient volume and modules selected.
  Expert Commentary:
  “Luma Health turned our call center into a true patient access hub—we cut average call handling time by 35%,” says Carol McDaniels, Director of Patient Access.
  Watch Demo: Luma Health Overview

Solutionreach

Solutionreach is a patient engagement platform that supports call center functions like voice reminders, appointment confirmations, and recall campaigns through automated communication.
Key Features:

• Voice, text, and email patient outreach
• Pre-visit instructions and check-in messages
• Survey and feedback tools
• Integrates with 400+ EHR systems
  Pros:
• Excellent reminder tools
• Great for reputation management and surveys
• Affordable for small practices
  Cons:
• Less suited for inbound call management
• Limited dashboard customization
  Pricing:
  Starts around $329/month per provider.
  Expert Commentary:
  “Solutionreach improved our patient response rate and allowed us to reclaim countless hours lost to manual calling,” shares George Onyeka, Office Manager.
  Watch Demo: Solutionreach Demo

OhMD

OhMD combines HIPAA-compliant texting and phone features to simplify communication between patients and care teams, reducing reliance on manual phone calls.
Key Features:

• Secure patient texting
• Phone call routing and voicemail transcription
• Team chat and message assignment
• Integrated digital forms and intake
  Pros:
• Excellent alternative to traditional phone queues
• Clean interface and fast onboarding
• Text-first workflows reduce call load
  Cons:
• Call center capabilities are basic
• Best suited for small practices or as a supplement
  Pricing:
  Starts at $150/month per provider.
  Expert Commentary:
  “OhMD helped us reduce incoming calls by 60%—patients prefer texting, and we spend less time playing phone tag,” says Dana Huerta, Practice Manager.
  Watch Demo: OhMD Communication Demo

Weave

Weave provides a communications and customer experience platform tailored to small healthcare practices. It includes VoIP phone service, SMS messaging, and digital scheduling tools.
Key Features:

• Two-way texting and call management
• Patient review requests and payment links
• Desktop and mobile apps for remote use
• Integrates with dental, optometry, and medical EMRs
  Pros:
• Easy to set up and manage
• Ideal for small practice front desks
• Supports full virtual receptionist workflows
  Cons:
• Limited advanced call center analytics
• Best for smaller teams
  Pricing:
  Starts at $399/month for core features.
  Expert Commentary:
  “Weave centralizes everything—from reminders to payments—making our front office faster and friendlier,” comments Melissa Rae, Healthcare Office Administrator.
  Watch Demo: Weave Platform Tour

CloudAgent by Ozonetel

CloudAgent is a cloud-based contact center platform with healthcare-specific call flow customization, ideal for hospitals, labs, and telemedicine providers.
Key Features:

• HIPAA-compliant voice platform
• Smart call routing and IVR
• Auto-dialers for follow-ups and campaigns
• Real-time call monitoring and analytics
  Pros:
• Cost-effective and easy to scale
• Built-in call recording and compliance
• Supports WhatsApp and SMS integration
  Cons:
• Less known in North America
• Interface may feel basic compared to competitors
  Pricing:
  Starts around $75/month per user.
  Expert Commentary:
  “CloudAgent gave us enterprise-level functionality at a fraction of the cost—we’ve been able to handle 3x more patient inquiries per day,” says Raj Kumar, IT Head at a diagnostics network.
  Watch Demo: Ozonetel Healthcare Call Center

CallTrackingMetrics for Healthcare

CallTrackingMetrics offers call center and call tracking software tailored for healthcare organizations, with tools to manage appointments, monitor call quality, and optimize marketing ROI.
Key Features:

• HIPAA-compliant call recording and tracking
• Smart routing and IVR customization
• Appointment scheduling integrations
• Marketing source attribution
  Pros:
• Great for multi-location healthcare systems
• In-depth call analytics and dashboards
• Easy CRM and EHR integration
  Cons:
• Primarily focused on inbound call tracking
• Setup may be technical for non-marketers
  Pricing:
  Plans start at $39/month; HIPAA compliance requires the $99/month plan or higher.
  Expert Commentary:
  “CallTrackingMetrics helped us tie patient calls back to marketing campaigns and improve how we allocate our budget,” says Ian Pedroza, Director of Patient Outreach.
  Watch Demo: CallTrackingMetrics Demo

Nextiva Healthcare VoIP

Nextiva delivers a reliable cloud-based VoIP phone system for healthcare providers, complete with call queues, voicemail-to-email, and secure communications.
Key Features:

• Auto attendant and intelligent call routing
• Call analytics and recordings
• Team messaging and secure fax
• HIPAA-ready VoIP infrastructure
  Pros:
• Affordable and scalable
• Simple for clinics to adopt
• Strong uptime and support
  Cons:
• Lacks advanced omnichannel tools
• Not ideal for large enterprise hospitals
  Pricing:
  Plans start at $25.95/user/month with volume discounts.
  Expert Commentary:
  “Nextiva’s VoIP solution is perfect for outpatient clinics that need reliability without complexity,” says Temitope Fakunle, Medical Practice Owner.
  Watch Demo: Nextiva Healthcare Overview

ReadyCall

ReadyCall offers medical answering services and patient communication management for healthcare providers looking to outsource their call center operations.
Key Features:

• 24/7 HIPAA-compliant call handling
• Appointment booking and follow-ups
• Live bilingual agents
• Escalation protocols and message delivery
  Pros:
• Ideal for practices with limited front office staff
• Affordable outsourced solution
• No software installation needed
  Cons:
• Not a software platform—purely service-based
• Limited workflow customization
  Pricing:
  Plans start at approximately $225/month for basic answering; rates vary by call volume.
  Expert Commentary:
  “For smaller practices, ReadyCall gives us peace of mind that no patient inquiry is missed after hours,” comments Dr. Linda Makonnen, General Practitioner.
  Watch Demo: ReadyCall Healthcare Demo

GoMediCall

GoMediCall is a healthcare-focused contact center solution designed for hospitals, labs, and diagnostic centers in emerging markets, offering multilingual voice support and appointment coordination.
Key Features:

• Cloud-based call center management
• Agent scripting and guided interactions
• Voice blasting and reminder calls
• Integrated appointment scheduling
  Pros:
• Affordable for small and mid-tier hospitals
• Multilingual patient engagement
• Strong support in the Middle East and Africa
  Cons:
• Less recognition in North America
• No SMS or chat channel integration yet
  Pricing:
  Plans start at around $60/month per user.
  Expert Commentary:
  “GoMediCall allowed us to centralize patient calls and boost service quality in just a few weeks,” says Dr. Saif Hashmi, Head of Operations at a regional lab network.
  Watch Demo: GoMediCall Demo

TeleVox

TeleVox helps healthcare providers increase patient engagement through automated call, email, and text outreach for reminders, recalls, and wellness campaigns.
Key Features:

• Voice appointment reminders and surveys
• Broadcast messaging and follow-up calls
• Real-time response tracking
• Multi-language capabilities
  Pros:
• Scales across enterprise health systems
• Strong reputation in healthcare engagement
• Integrates with major EHRs
  Cons:
• Focused more on outbound campaigns
• Basic interface design
  Pricing:
  Quote-based pricing depending on message volume and delivery type.
  Expert Commentary:
  “TeleVox helped us drive higher appointment compliance and better care gap closures,” says Edward Blair, Population Health Manager.
  Watch Demo: TeleVox Engagement Demo

Conclusion

A healthcare call center’s overall service delivery, administrative load, and patient communication can all be greatly improved by selecting the appropriate software. The systems on the above list provide a variety of capabilities to suit your unique requirements, whether you’re managing a huge hospital network or a small clinic. Determine which option is ideal for your company by evaluating it in light of your budget, compliance needs, and patient engagement objectives.