Top 30 Best Patient Retention Software Solutions

Retaining patients has become as important as gaining them in the cutthroat healthcare industry of today. By automating reminders, boosting communication, and improving the general patient experience, patient retention software makes sure that your office stays at the forefront of patients’ minds. The correct tools may dramatically lower no-shows, increase patient happiness, and create enduring patient connections, regardless of whether you’re a single practitioner or a member of a huge healthcare network. This curated list of the Top 30 Best Patient Retention Software Solutions highlights the most effective platforms for improving continuity of care and long-term engagement. Each solution is evaluated based on key features, pricing, suitability, and expert insight—plus a demo video link for deeper exploration.

Top 30 Best Patient Retention Software Solutions

Solutionreach

Solutionreach is a robust patient relationship management system that helps practices streamline communication and engage patients throughout their care journey.

• Key Features
  • Two-way texting and email messaging
  • Automated reminders and recall campaigns
  • Patient satisfaction surveys and reviews
• Pros & Cons
  • Pros: Ideal for high-volume practices with repeat visit models
  • Cons: Setup may require onboarding assistance
• Pricing
  Custom pricing based on features and practice size
• Expert Commentary
  “Solutionreach doesn’t just manage communication—it fosters long-term patient loyalty.”
  — Marcus Bello, Patient Experience Strategist
• Demo: Watch the Solutionreach platform demo

NexHealth

NexHealth simplifies patient communication and scheduling through real-time EMR integration and automation tools.

• Key Features
  • Real-time online booking and form syncing
  • Automated reminders and review prompts
  • Two-way texting with patients
• Pros & Cons
  • Pros: Seamless integration with popular EHRs
  • Cons: May be expensive for small clinics
• Pricing
  Starting around $350/month
• Expert Commentary
  “NexHealth eliminates communication gaps that often cause patient drop-off.”
  — Tamara Long, Healthcare Workflow Consultant
• Demo: Watch the NexHealth overview demo

Loyal Health

Loyal Health focuses on enterprise-level healthcare organizations looking to personalize engagement through AI-driven tools.

• Key Features
  • Conversational AI for digital front door experiences
  • Post-care feedback and satisfaction tracking
  • Seamless EHR integration
• Pros & Cons
  • Pros: Scalable for large systems
  • Cons: Requires IT infrastructure for full implementation
• Pricing
  Enterprise-level pricing upon request
• Expert Commentary
  “Loyal’s AI technology keeps patients engaged by anticipating their needs.”
  — Dr. Jonah Klein, Digital Care Strategist
• Demo: Watch the Loyal Health platform walkthrough

Demandforce

Demandforce delivers a user-friendly marketing and retention tool for practices in dental, chiropractic, and veterinary care.

• Key Features
  • Automated reminders and appointment confirmations
  • Email and text recall campaigns
  • Review and reputation management
• Pros & Cons
  • Pros: Intuitive interface for solo or small-group practices
  • Cons: Limited scalability for multi-location systems
• Pricing
  From around $300/month
• Expert Commentary
  “Demandforce helps you stay connected with patients even after their visit ends.”
  — Rachel Nwokocha, Patient Communications Expert
• Demo: Watch the Demandforce product demo

CareCloud

CareCloud offers an integrated suite that combines EHR, PM, and engagement tools, helping larger practices improve continuity and communication.

• Key Features
  • Patient reminders, surveys, and feedback channels
  • Secure messaging and telehealth
  • Automated scheduling and billing notifications
• Pros & Cons
  • Pros: Streamlines multiple operational layers
  • Cons: Requires time to learn full system
• Pricing
  Based on selected modules and size of practice
• Expert Commentary
  “CareCloud is more than a retention tool—it’s an end-to-end clinical ecosystem.”
  — Oluchi Ejike, Practice Operations Consultant
• Demo: Watch the CareCloud patient engagement demo

Updox

Updox centralizes communication into one HIPAA-compliant system, simplifying how practices connect with patients while boosting satisfaction.

• Key Features
  • Two-way texting, email, and secure messaging
  • Automated appointment reminders
  • Telehealth, broadcast messaging, and intake forms
• Pros & Cons
  • Pros: Centralized and customizable communication
  • Cons: Interface can be complex for some users
• Pricing
  Custom quotes provided
• Expert Commentary
  “Updox keeps patients engaged without overwhelming staff.”
  — Kendra Moss, Digital Health Consultant
• Demo: Watch the Updox Patient Engagement demo

PatientPop

PatientPop is a dynamic platform that blends patient acquisition with retention tools, helping practices boost both initial engagement and long-term loyalty.

• Key Features
  • Automated reminders, follow-up campaigns, and feedback collection
  • Online scheduling and digital forms
  • SEO tools and performance analytics
• Pros & Cons
  • Pros: Strong for both growth and retention strategies
  • Cons: Can be pricey for small independent practices
• Pricing
  Typically starts at $600–$700/month
• Expert Commentary
  “PatientPop makes marketing and retention seamless by automating every stage of patient interaction.”
  — Hannah McCall, Healthcare Growth Strategist
• Demo: Watch the PatientPop software overview

Luma Health

Luma Health automates the patient journey from first contact through follow-up, ensuring continuous engagement and reduced no-show rates.

• Key Features
  • Smart waitlists, scheduling, and rescheduling
  • Automated appointment reminders and post-visit surveys
  • EHR integration and referral management
• Pros & Cons
  • Pros: Highly customizable and responsive
  • Cons: Advanced features require EHR setup
• Pricing
  Custom pricing based on practice size and scope
• Expert Commentary
  “Luma Health builds a complete loop from intake to retention, helping practices stay proactive.”
  — Dr. Luis Martin, Practice Transformation Lead
• Demo: Watch the Luma Health engagement demo

Weave

Weave combines modern communication tools like VoIP and text messaging to make patient interactions more personal and efficient.

• Key Features
  • VoIP phone system, two-way texting, and recall reminders
  • Patient review collection and online scheduling
  • Payment tools and team chat
• Pros & Cons
  • Pros: User-friendly and perfect for busy small practices
  • Cons: May lack customization for large systems
• Pricing
  Starts at $399/month
• Expert Commentary
  “Weave simplifies staff communication while helping practices stay top of mind with patients.”
  — Angela Monroe, Dental Practice Advisor
• Demo: Watch the Weave overview demo

Podium

Podium helps clinics connect with patients through text-based communication, reputation management, and web chat—all from one easy-to-use platform.

• Key Features
  • Two-way messaging and review invitations
  • Webchat with automated text response
  • Feedback collection and payment reminders
• Pros & Cons
  • Pros: Fast communication and easy automation
  • Cons: Limited clinical integrations
• Pricing
  From $289/month for the Essentials plan
• Expert Commentary
  “Podium helps businesses connect where patients are most responsive—on their phones.”
  — Ifeoma Jacobs, Digital Health Marketing Specialist
• Demo: Watch the Podium platform demo

Spruce Health

Spruce Health is a unified communications platform tailored for medical professionals, offering secure messaging, telehealth, and smart reminders.

• Key Features
  • HIPAA-compliant messaging and telemedicine
  • Scheduled broadcasts and appointment follow-ups
  • Patient tags and customizable workflows
• Pros & Cons
  • Pros: Designed specifically for healthcare providers
  • Cons: Limited marketing automation tools
• Pricing
  Starts at $24 per user/month
• Expert Commentary
  “Spruce is ideal for practices that want to improve communications without sacrificing compliance.”
  — Dr. Raymond Nwosu, Virtual Practice Consultant
• Demo: Watch the Spruce Health walkthrough

Zingit

Zingit is a patient communication and recall solution that helps small practices maintain consistent contact with their patient base via SMS.

• Key Features
  • Automated reminders, birthday messages, and check-ins
  • Reputation and review management
  • Two-way texting for patient engagement
• Pros & Cons
  • Pros: Highly effective for appointment retention
  • Cons: Primarily SMS-focused
• Pricing
  Starts at $99/month
• Expert Commentary
  “Zingit keeps your patient communication warm and personal without much staff involvement.”
  — Rebecca Adeyemi, Outpatient Experience Coordinator
• Demo: Watch the Zingit platform overview

RevenueWell

RevenueWell is a comprehensive patient communication and retention system, popular among dental and specialty practices looking to reduce no-shows and boost long-term loyalty.

• Key Features
  • Automated recall campaigns and confirmations
  • Newsletters, review requests, and reputation tools
  • Appointment scheduling with two-way texting
• Pros & Cons
  • Pros: Built for healthcare workflows, especially dental
  • Cons: Slightly dated user interface
• Pricing
  Starts at approximately $299/month
• Expert Commentary
  “RevenueWell’s automation ensures that your patients keep coming back, not just coming in once.”
  — Clara James, Dental Office Systems Consultant
• Demo: Watch the RevenueWell feature demo

OhMD

OhMD is a HIPAA-compliant texting platform that focuses on secure communication and post-visit follow-up to boost patient satisfaction and retention.

• Key Features
  • Two-way text messaging and group chat
  • Automated follow-ups and appointment reminders
  • Telehealth and eForms
• Pros & Cons
  • Pros: Streamlined communication for all patient types
  • Cons: Less robust reporting features
• Pricing
  Starts at $25/user/month
• Expert Commentary
  “OhMD strengthens trust through reliable, responsive messaging that patients appreciate.”
  — Nneka Odu, Ambulatory Clinic Supervisor
• Demo: Watch the OhMD patient communication demo

PatientBond

PatientBond uses psychographic insights to tailor communications, making engagement highly personalized and retention-focused.

• Key Features
  • Patient segmentation and predictive analytics
  • Personalized recall and satisfaction campaigns
  • Integration with EHRs and CRMs
• Pros & Cons
  • Pros: Psychographic modeling delivers unique retention edge
  • Cons: Enterprise-focused, may not suit small practices
• Pricing
  Custom enterprise pricing
• Expert Commentary
  “PatientBond doesn’t just send reminders—it speaks the patient’s language.”
  — Dr. Samuel Kalu, Patient Behavior Analyst
• Demo: Watch the PatientBond overview

SR Health by Solutionreach

SR Health focuses on enterprise-level patient communication and retention for hospitals and multi-location networks.

• Key Features
  • Real-time engagement analytics
  • Secure messaging, appointment reminders, and digital intake
  • EHR integrations and population outreach
• Pros & Cons
  • Pros: Scalable and built for enterprise health systems
  • Cons: Not ideal for solo practices
• Pricing
  Custom quotes based on deployment scale
• Expert Commentary
  “SR Health is built for scale—ideal for systems focused on improving retention across departments.”
  — Oladipo Ariyo, Hospital Operations Director
• Demo: Watch the SR Health demo

Keet Health

Keet Health is tailored for physical therapy and outpatient care, enhancing retention through digital home exercise plans and post-visit check-ins.

• Key Features
  • Automated care pathways and patient follow-up
  • Exercise library and progress tracking
  • Patient satisfaction surveys
• Pros & Cons
  • Pros: Specialized for rehab and therapy workflows
  • Cons: Limited outside physical therapy focus
• Pricing
  Custom pricing based on features
• Expert Commentary
  “Keet keeps patients progressing even after they leave the clinic, which drives retention.”
  — Ayomide Sanya, Sports Physiotherapy Lead
• Demo: Watch the Keet Health solution demo

Klara

Klara is a medical messaging platform that ensures follow-ups, appointment recalls, and communication happen in one seamless patient thread.

• Key Features
  • Two-way text messaging and automation
  • Broadcast messages and follow-up prompts
  • Integrates with major EMRs
• Pros & Cons
  • Pros: Patient conversations are consolidated and continuous
  • Cons: Limited functionality outside messaging
• Pricing
  Starts at $300/month
• Expert Commentary
  “Klara makes communication feel effortless and ensures patients don’t fall through the cracks.”
  — Jennifer Olayemi, Outpatient Engagement Coordinator
• Demo: Watch the Klara messaging overview

Doctible

Doctible is designed for small to mid-sized practices seeking simplified patient communication and retention via text, reviews, and reminders.

• Key Features
  • Reputation management and appointment reminders
  • Digital forms and online scheduling
  • Patient satisfaction surveys
• Pros & Cons
  • Pros: Streamlined and affordable
  • Cons: Fewer advanced analytics features
• Pricing
  Starts around $249/month
• Expert Commentary
  “Doctible helps build strong, review-backed retention in a competitive healthcare market.”
  — Ngozi Amaka, Clinic Performance Manager
• Demo: Watch the Doctible overview demo

DoctorConnect

DoctorConnect offers tools to automate patient engagement, reduce no-shows, and support long-term loyalty through data-backed outreach.

• Key Features
  • Reminder automation and patient reactivation
  • Two-way texting and surveys
  • Waitlist and queue management
• Pros & Cons
  • Pros: Effective for solo and group practices alike
  • Cons: User interface may feel outdated
• Pricing
  Starts at $100/month
• Expert Commentary
  “DoctorConnect offers a low-barrier entry into patient retention automation.”
  — Henry Aina, Practice Management Consultant
• Demo: Watch the DoctorConnect software demo

RepuGen

RepuGen is a patient retention and reputation-building platform that focuses on sentiment tracking and timely outreach.

• Key Features
  • Sentiment analysis and satisfaction scoring
  • Review requests and feedback loops
  • Integration with scheduling platforms
• Pros & Cons
  • Pros: Excellent for feedback-to-retention pipeline
  • Cons: Limited appointment features
• Pricing
  Starts around $99/month
• Expert Commentary
  “RepuGen turns patient insights into action, which is key for reducing churn.”
  — Fatima Yusuf, Healthcare Experience Analyst
• Demo: Watch the RepuGen demo

PatientNow

PatientNow offers a complete patient engagement and practice management platform used widely in cosmetic and elective care specialties.

• Key Features
  • Email/text marketing and automated recall
  • EMR and practice management suite
  • Loyalty program and patient portal
• Pros & Cons
  • Pros: Combines EMR with retention tools
  • Cons: May be too broad for primary care
• Pricing
  Custom pricing based on modules
• Expert Commentary
  “PatientNow is uniquely suited for specialty clinics where patient lifetime value is high.”
  — Dami Afolabi, Medical Spa Consultant
• Demo: Watch the PatientNow overview

YAPI

YAPI helps dental practices boost retention and streamline operations through automated recall and digital communications.

• Key Features
  • Automated recall and appointment reminders
  • Digital forms and real-time alerts
  • Intra-office communication
• Pros & Cons
  • Pros: Ideal for dental workflows
  • Cons: Dental-specific, not for other verticals
• Pricing
  Starts at around $200/month
• Expert Commentary
  “YAPI automates the routine so that staff can focus on relationships.”
  — Adaeze Olaniyan, Dental Practice Workflow Coach
• Demo: Watch the YAPI dental demo

Vitals Software

Vitals offers healthcare practices review management and patient satisfaction tools to improve online visibility and boost retention.

• Key Features
  • Survey delivery via text and email
  • Sentiment analysis and response tracking
  • Integrated reporting dashboard
• Pros & Cons
  • Pros: Simple interface, strong feedback tools
  • Cons: Not a full engagement suite
• Pricing
  Based on volume and customization
• Expert Commentary
  “Vitals gives providers the data they need to keep patients coming back for care.”
  — Chibuzo Enemuo, Healthcare Quality Manager
• Demo: Watch the Vitals software demo

Mindbody

Mindbody is widely used by wellness centers and therapy clinics for booking, reminders, and engagement. Although not strictly medical, its retention features are ideal for practices focusing on lifestyle medicine, rehab, or preventive health.

• Key Features
  • Automated appointment and class reminders
  • Client re-engagement campaigns and loyalty tools
  • Integrated CRM for patient tracking
• Pros & Cons
  • Pros: Strong for group-based services and wellness visits
  • Cons: Less suitable for traditional clinical workflows
• Pricing
  Starts at $129/month
• Expert Commentary
  “Mindbody is excellent for keeping wellness clients coming back, thanks to its flexible booking and retention campaigns.”
  — Amaka Ibe, Wellness Practice Manager
• Demo: Watch demo

Wellframe

Wellframe helps manage chronic conditions and post-discharge engagement through care plans, reminders, and messaging—ultimately increasing follow-through and retention.

• Key Features
  • Personalized care journeys with nudges and follow-ups
  • Two-way messaging with care coordinators
  • Analytics on patient adherence
• Pros & Cons
  • Pros: Great for high-risk or chronic care patients
  • Cons: Primarily for larger health systems
• Pricing
  Custom enterprise pricing
• Expert Commentary
  “Wellframe extends the provider’s hand far beyond discharge day. It’s retention in its most clinical form.”
  — Dr. Irene Obi, Care Transitions Director
• Demo: Watch demo

Abridge

Abridge transcribes and summarizes conversations during visits, sending patients key points and follow-up reminders automatically enhancing clarity and engagement.

• Key Features
  • Real-time visit transcription
  • Summarized medical instructions
  • Patient follow-up tracking
• Pros & Cons
  • Pros: Boosts understanding and adherence
  • Cons: Requires clinician adoption of voice tech
• Pricing
  Available upon request
• Expert Commentary
  “When patients clearly understand care plans, they stick around—and that’s exactly what Abridge enables.”
  — Professor Uche Eze, Clinical Informatics Expert
• Demo: Watch demo

AlayaCare

AlayaCare provides a hybrid home-care software that supports patient follow-up through mobile tools, reminders, and satisfaction tracking.

• Key Features
  • Field staff alerts and patient check-ins
  • Secure patient messaging
  • Visit follow-ups and satisfaction metrics
• Pros & Cons
  • Pros: Ideal for home-based healthcare teams
  • Cons: Not suitable for traditional outpatient clinics
• Pricing
  Custom pricing depending on organization size
• Expert Commentary
  “AlayaCare is built to maintain continuity from the hospital bed to the home—crucial for retaining home health patients.”
  — Chizzy Amadi, Home Care Manager
• Demo: Watch demo

Keet Health

Keet Health helps outpatient clinics—especially rehab and physical therapy centers—retain patients through digital therapy programs and engagement tracking.

• Key Features
  • Automated exercise program tracking
  • Patient feedback prompts
  • HIPAA-compliant communication
• Pros & Cons
  • Pros: Focused on therapy compliance and re-engagement
  • Cons: Limited to musculoskeletal and rehab care
• Pricing
  Custom based on clinic size
• Expert Commentary
  “Keet helps patients stay on track with rehab goals, which keeps them loyal to the care plan.”
  — Ayomide Sanya, PT Lead
• Demo: Watch demo

Engage360 by Evolent Health

Engage360 is tailored for population health and chronic care programs, offering predictive alerts, behavioral nudges, and consistent care coordination.

• Key Features
  • Intelligent nudges based on health risk
  • Integrated care pathways and workflows
  • Omni-channel patient messaging
• Pros & Cons
  • Pros: Perfect for value-based care organizations
  • Cons: Requires IT support for full deployment
• Pricing
  Enterprise pricing upon consultation
• Expert Commentary
  “Engage360 predicts when a patient is most likely to fall off care and acts before they do—that’s next-level retention.”
  — Chioma Ude, Population Health Strategist
• Demo: Watch demo

Conclusion

Building relationships is more important for patient retention than simply reminding them. In order to keep your practice connected and your appointment book full, the tools described in this article provide patient-centric experiences, intelligent automation, and tailored communication. Whether you manage a clinic with one location or a multi-site business, selecting the appropriate platform can turn sporadic visits into devoted, long-term care alliances.