Clinical Concierge Medical Assistant

About Indigo Urgent Care Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. FTE: 0.9, Shift: Days, Schedule: 3, 12-hour shifts, rotating weekends Position Summary The Clinical Concierge Medical Assistant I is an incredible opportunity to expand your role in health care through performing clinical tasks and coordinating patient care within the MA-C license scope. At Indigo Urgent Care, you will work in high-collaboration with your team to ensure the best possible health care outcomes and patient experiences. You will support the unit through excellent patient customer service and clinic management assistance Responsibilities You will collaborate with physicians, clinical staff, front office staff and clinic management to ensure comprehensive health care outcomes You will perform a variety of functions within the clinic setting requiring specialized knowledge and integration of available standards, resources, and data Advocate for ethical and holistic care promoting the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds You will create and provide a safe and supportive environment for patients Requirements Washington State Requirements: Washington State Medical Assistant-Certified (MA-C) Current BLS Certification or may be obtained through an in-house training program, depending on assignment Minimum one (1) year experience in physician’s office or other medical facility preferred Exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire Washington State Medical Assistant-Certified (MA-C) license within 45 days of hire. Idaho State Requirements: Current CMA certification by AAMA, NHA or NCCT WA state MA-C license, or WA state MA-R license required with endorsed by Indigo within the first 30 days of employment Current BLS Certification or may be obtained through an in-house training program, depending on assignment Minimum one (1) year experience in physician’s office or other medical facility preferred Exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire A Better Way to Work in Health Care Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work. Team-based care model: Be part of a team that is dedicated to excellence – not only for our customers, but for each other. No patient panels. Modern clinic environment: Technology-enabled clinics designed for todays clinician and clinical staff. Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.90 – $31.82 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicants years of experience align. Associated benefit information can be viewed here. MultiCares roots in the Pacific Northwest go back to 1882, with the founding of Tacomas first hospital. Over the years, weve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington. MultiCare’s comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 13 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members including employees, providers and volunteers proudly care for the communities we serve. Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to the health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on a continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future. 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