Front Desk Attendant

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care. The Member Services Attendant provides Front Desk presence to greet customers at the St. Lukes Fitness & Sports Performance Centers. Communicates effectively with all customers to assist with the recruitment and maintenance of Fitness & Sports Performance clients. JOB DUTIES AND RESPONSIBILITIES: Provides supervision of business operations of the Center including membership fees, revenues, and expenses for both internal and external programming, Reports all required findings to the Regional Manager and/or Senior Director Sells Fitness Center memberships by dispensing information and answering questions regarding Fitness & Sports Performance services and fees, via both in-person tours and over the phone, in a professional, knowledgeable, enthusiastic way Responsible for the management, processing, and accounting of all FSP memberships, including billing, sales, collections, and membership retention. This may include CC, ACH, PRD, checks, credit, and cash transactions Generates daily, weekly, and monthly reports when needed, including earned and deferred revenue, sales, membership summaries, and usage demographics Responsible for the maintenance and management of the membership data and tracking system Responsible for the training and oversight of new Membership Services Attendant staff Responsible for the training and oversight of the Exercise Specialists and Fitness Assistants as it applies to Front Desk tasks Provides confidential clerical support to the Regional Manager and/or Senior Director, including scheduling appointments, typing, database management, and filing Facilitates communication between Regional Manager and/or Senior Director, staff, clients, and community PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 8 hours per day, up to 4 hours at a time. Standing or walking for up to 3 hours per day, 1 hour at a time. Some bending, some reaching above shoulder level. Frequent fingering and handling while typing or writing. Lifting and carrying up to 25 pounds. Hearing as it applies to normal conversation and telephone use. Seeing as it relates to normal and peripheral vision. EDUCATION: High school graduate or equivalent preferred. College degree preferred. TRAINING AND EXPERIENCE: Fitness field experience preferred. Two years business office experience required. Excellent customer service and communication skills required. Database management and Excel experience required. CPR certification required. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke’s!! St. Luke’s University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Lukes University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Networks service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Lukes hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Lukes Childrens Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicares five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek Worlds Best Hospital. The Networks flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Lukes was identified as one of the 15 Top Health Systems nationally. St. Lukes has been named the Top Workplace in the large employer category by the Morning Call. This is the second year in a row that St. Lukes has been recognized as a Top Workplace. In addition, St. Lukes has been named a Top Workplace nationally, in the Philadelphia region and in New Jersey. St. Lukes is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be designated a Top Workplace in 2024. In 2024, St. Luke’s was named one of the Nation’s Best Employers for New Grads, a top 10 ranked employer in Pennsylvania and the #1 ranked health care employer in the state by Forbes Magazine. Learn More Here.