Front Desk Receptionist

JOB DESCRIPTION

SUMMARY:
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. As the first point of contact for our students, visitors, and employees, you will play a vital role in ensuring a welcoming and efficient environment. This role requires excellent communication skills, a proactive attitude, and the ability to handle various administrative tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES
The following list provides examples of the most typical duties for positions in this job class. The list does not include all of the work that may be assigned to positions in this job class.
Greet and welcome visitors in a friendly and professional manner.
Answer and direct phone calls to the appropriate departments or individuals.
Manage and schedule appointments, meetings, and conference room bookings.
Maintain and update visitor logs, including checking in guests
Perform general administrative tasks, such as filing, photocopying, and preparing documents.
Receive, sort, and distribute incoming mail and packages.
Assist with managing office supplies, ensuring stock levels are maintained.
Maintain a clean and organized front desk and lobby area.
Respond to client inquiries and provide information about organization services.
Assist with special projects or other duties as needed.
Manage emails and in-person inquiries, ensuring timely, clear, and accurate dissemination of information to appropriate parties.
Collect confidential student or client information to direct/forward to the appropriate Department.
REQUIRED SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent verbal and written communication skills, with the ability to draft professional correspondence and prepare reports.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and the ability to quickly learn new software and tools.
Demonstrate exceptional attention to detail by ensuring all tasks, from document management to communication, are executed with precision and accuracy.
Strong verbal and written communication skills in both Spanish and English
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Suite (Docs, Sheets, Drive, Calendar, etc.)
Ability to maintain a professional demeanor and confidentiality at all times.
Strong interpersonal and customer service skills.
Must be detail-oriented and organized.
Ability to exercise considerable tact and courtesy in frequent contact with the public.
Remain flexible, adaptable, and proactive in adjusting to shifting priorities and unexpected demands.
Maintain professional conduct and uphold organizational values at all times.
Ability to work independently and complete tasks with minimal supervision.
JOB QUALIFICATIONS/ REQUIREMENTS
High school diploma or equivalent, required
Bilingual (English/Spanish) required.
Entry-level experience in customer service or office administration preferred
TRAVEL REQUIREMENTS
N/A

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility: Must be able to move around frequently to interact with staff. The job/role involves a lot of sedentary work and/or frequent stand-ups
Lifting: Occasionally required to lift or carry office supplies, books, or other materials weighing up to 25 pounds.
Bending/Stooping/Kneeling: Occasionally required to bend, stoop, or kneel.
Manual Dexterity: Frequent use of a computer keyboard and mouse, as well as other office equipment such as telephones, copiers, and printers.