Medical Assistant – Specialty Surgery Outpatient Clinics

Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 23083

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status
Non-ExemptJob Role Summary
The Medical Assistant II provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).Essential Functions and Responsibilities
Proactively contributes to Eskenazi’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County. Models Eskenazi valuesMaintains a safe patient/clinic environment; practice is in compliance with Eskenazi’s safety standardsDemonstrates good communication skills using appropriate medical terminologyExhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processesProvides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needsMeasures and records vital signs, heights, weights, other parameters including pain assessmentInterviews patient and records history, chief complaint, other findingsCalls prescriptions (except Schedule II medications) to pharmacy for the provider per written ordersPrepares patients for examinations and performs routine screening tests including EKGsAssists provider with exams and minor office proceduresCollects and processes lab specimens including phlebotomyMonitors follow-up of tests and lab studies done and notifies providerPerforms point-of-care testing, including pertinent quality control testing, documenting resultsPrepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written orderDemonstrates competence/accountability in the administration of medications, treatments, performing testsChanges/applies dressings, removes sutures, other minor proceduresPerforms CPR when neededAccurately, legibly, legally documents findings, services provided (including medication administration), education/instructions given, completes other required documentationCleans rooms after each patient examAnswers phones/makes phone calls as needed/directedHelps maintain clinic flowOperates standard office equipmentSchedules appointmentsMaintains supplies and equipment (stocking/ordering) including routine stocking of exam roomsAlters activities/behaviors to provide population-specific and age-specific careMaintains required certifications (organizationally and as required by site)Assists with the orientation of other staff members including Medical Assistant ExternsMust sit together with Clinical TeamJob Requirements
Graduation from an education program for the medical assistantCPR certification (American Heart Association Healthcare Provider CPR certification is preferred)Current TB Education certification is preferredKnowledge, Skills & Abilities
Ability to assess age-specific and population-specific needs of patientsKnowledge of various standard lab and medical proceduresBasic knowledge of medical terminologyKnowledge of ICD-9/CPT codingKnowledge of health care insuranceBasic computer skillsBasic mathematic skillsAbility to recognize emergent situations and act appropriatelyAbility to understand and carry out written ordersAbility to stand/walk for extensive periods of timeExhibit hand-eye coordination and manual dexterity when working with patients and/or equipmentAbility to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgroundsAbility to work in an environment with exposure to potentially dangerous/infectious materials and situations

Accredited by The Joint Commission and named as one of Indianas best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Healths programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the citys primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.