Receptionist and Office Support Associate

Why Ryan? Hybrid Work Options Award-Winning Culture Generous Personal Time Off (PTO) Benefits 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement Benefits Eligibility Effective Day One 401K with Employer Match Tuition Reimbursement After One Year of Service Fertility Assistance Program Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service The Reception and Office Support Associate primarily serves North American customers, employees and offices with phone reception and office support. The receptionists greet visitors in person or on the telephone and provide information and answer questions, when possible, or refer inquiries as necessary. As a first point of contact, receptionists relay accurate communications and demonstrate continuous professionalism and decorum. This position is based in our Dallas offices. Compensation for this role will be around $20hr. Duties and Responsibilities aligned with Key Results: People As the first point-of-contact with clients and guests, maintain a professional and positive attitude with a high level of clarity in communications. Resolve complaints in a calm and professional manner, escalating to the applicable department or team when required. Provide guests, and employees, with general administrative and/or hospitality assistance including booking calendar appointments, scheduling transportation requests, and copying/ printing/ scanning/ filing when requested. Support Team Leaders and Director of Office Services with various administration tasks. Train and mentor new receptionists. Provide backup to Office Services staff by accepting deliveries, maintaining Track-It work orders, and reporting housekeeping and facilities maintenance related issues to landlord or property management. Assist IT and People Group with employee on-boarding and off-boarding activities. Client Operate multi-line phone system and answer/transfer calls for global offices including U.S., Canadian and India offices in a timely, friendly, and very professional manner. Determine purpose of call and route to appropriate personnel or department. Maintain office security and log all guests, vendors, and contractors in log book and issue visitor and employee temporary badges. Monitor RightFax Folder and route faxes via email to the determined recipient. Assign security access level, create and activate badge and provide to new employees prior to first day. Deactivate and retrieve badges upon employee termination. Additional security badge responsibilities include issuing replacement badges, adjusting employee security access, and running log reports as requested. The Receptionist team ensures core hours are covered and each receptionist must have availability to work as required during these time periods. Core office hours range from 7:00 am to 8:00 pm, Monday through Friday. Value Manage after-hour general voicemail account and forward messages as necessary. Receive courier deliveries and notify recipient or mail room for pickup. Ensure main floor kitchens, lobbies, and reception areas are tidy and stocked with stationery, reading material, and replenish kitchen refreshments as needed. Manage employee parking records and requests, arrange for new employee parking, and validate guest parking via web based validation system. Conduct quarterly parking audits to ensure accuracy. Distribute, track and maintain of portable / travel projectors. Other Skills and Abilities: Communicate in a manner that is, at all times, clear, polite, professional, and respectful. Strong can do attitude and excellent customer service skills with proven ability to build rapport with clients in a professional, likable and approachable manner. Exceptional self-presentation, outgoing and confident with a highly polished and professional manner including dress. Highly organized and focused with excellent time management capabilities. Excellent attention to detail and the ability to multi-task is important to succeed in this role. Education and Experience: High school diploma or general education degree (G.E.D.) required. Some college education would be considered a plus and highly preferable, as would related experience operating a multi-line phone system in a corporate environment. Minimum one year experience as a Receptionist and/or Administrative professional in a high call volume; professional corporate environment is a plus. Computer Skills: To perform this job successfully, an individual must be competent and proficient in Microsoft Office including Outlook calendaring and room management, Power Point, Excel and Word, with the ability to learn and be proficient in additional software platforms. Certificates and Licenses: Valid drivers license required. Supervisory Responsibilities: This position has no supervisory responsibilities. Work Environment: Standard indoor working environment. Regularly required to sit for extended periods of time with daily telephone interaction. Position requires regular interaction with employees at all levels of the Firm and interface with customers and external vendors as necessary. Equal Opportunity Employer: disability/veteran Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the worlds most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan’s policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or peoplegroup@ryan.com if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. *Notice to Canada Candidates In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.