Virtual Medical Assistant – Texas

Become a part of our caring community and help us put health first We are excited to offer the role of Virtual Medical Assistant for a new virtual care delivery group within CenterWell Senior Primary Care, Humanas Primary Care Organization. This group will provide virtual/hybrid wraparound services to support patients when they cannot get in with their own PCP closing gaps in care, ensuring timeless access to important medications and solving urgent clinical needs. We will be serving patients in Texas, Florida, and Mississippi and we are looking for a Medical Assistant who shares in our vision to innovate on primary care for the next generation of seniors and is eager to take excellent care of these patients each and every day! This role will support both virtual and in-person patient care by assisting with telehealth visits, remote patient coordination, and in-home or in-clinic duties to enhance the patient experience. The Medical Assistant performs clinical duties such as discussing symptoms, obtaining vital signs, medication review, coordinating the collection of specimens and performing diagnostic screening tests and documenting information into the electronic medical records system. Collaborates closely with Physicians and Advanced Practice Providers. Delivers direct patient care dependent on what active certification allows. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has latitude over prioritization/timing, and works under minimal direction. Follows standard policies and procedures that allow opportunity for interpretation/deviation and/or independent discretion. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associates fresh perspectives, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all. We provide best in class support for providers from ambient AI documentation tools to best in class patient and population health management tools to make doing the right thing for your patients as seamless as possible. Use your skills to make an impact Required Qualifications: Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider CPR Certified This role is considered patient facing and is part of the company’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB Excellent verbal and written communication skills Superior patient/customer service skills Demonstrate a high level of skill with interpersonal relationships and communications with colleagues/patients Strong computer proficiency, including responding to emails and navigating EMR interfaces Experience coordinating services such as transportation, prescription assistance, and medical care for those that have financial and social restraints. Preferred Qualifications: Bilingual in English and Spanish Additional Information: Working Hours: Monday Friday 8:00 AM to 5:00 PM EST Alert: Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humanas secure website. WAH Statement: To ensure Home or Hybrid Home/Office associates ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 – $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patients well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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