Top 20 Best Review Management Software for Clinics (2025 Guide)
In today’s digital age, a clinic’s reputation is largely shaped online—through Google reviews, Facebook ratings, and other third-party platforms. One negative review can push away potential patients, while consistent positive feedback builds credibility and trust.
That’s why having the right review management software is essential for any modern clinic—be it a dental practice, dermatology clinic, physiotherapy center, or multi-specialty health facility. These tools help clinics monitor reviews, respond quickly, collect new ones, and analyze reputation trends, all while complying with privacy regulations like HIPAA.
To help you choose the right solution, we’ve reviewed 20 of the best review management tools tailored for clinics and healthcare practices.
What to Look for in Review Management Software for Clinics
Before diving in, here’s what makes a tool suitable for a clinical setting:
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HIPAA compliance: Data protection is critical when dealing with patient feedback.
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Automated review requests: Sent via SMS or email after patient visits.
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Multi-platform monitoring: Google, Facebook, Healthgrades, Vitals, etc.
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Two-way communication: The ability to respond to reviews within the platform.
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Sentiment analysis & reporting: Track improvement and catch negative trends early.
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Integration with EHR/EMR systems: For seamless workflow automation.
The Top 20 Review Management Tools for Clinics
1. Podium
Best For: Multi-location clinics looking for a complete patient engagement suite.
Overview:
Podium makes it easy for clinics to collect reviews via text messages, manage them in real-time, and engage patients through an all-in-one inbox.
Pros:
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Text-based review requests
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Google and Facebook review monitoring
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Unified messaging (reviews + chats)
Cons:
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On the pricier side
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Learning curve for smaller practices
💬 Verdict: Ideal for clinics wanting more than just review management—Podium also offers web chat, surveys, and appointment scheduling
2. Birdeye
Best For: Clinics wanting a powerful reputation + local SEO combo.
Overview:
Birdeye lets you automate review requests, monitor feedback, and improve your Google ranking with built-in SEO tools.
Pros:
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Review generation from patient interactions
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AI-driven sentiment analysis
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Competitor comparison tools
Cons:
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Can feel overwhelming for small teams
💬 Verdict: A robust solution if you want to track, respond, and optimize visibility in one place.
3. Doctible
Best For: Dental, optometry, and medical clinics.
Overview:
Specifically built for healthcare providers, Doctible is HIPAA-compliant and syncs with your practice management system to automate patient feedback collection.
Pros:
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Industry-specific templates
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Detailed review analytics
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Strong integration with EHR systems
Cons:
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Limited outside of the U.S.
💬 Verdict: A great healthcare-focused tool if you want peace of mind on compliance.
4. Reputation.com
Best For: Large health systems and hospitals.
Overview:
Designed for enterprise-level management, Reputation.com provides in-depth review control across multiple locations.
Pros:
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Powerful review aggregation
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Custom workflows and access controls
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Surveys and benchmarking
Cons:
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Overkill for small practices
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Expensive
💬 Verdict: Built for hospitals and health groups managing reputation at scale.
5. Grade.us
Best For: Agencies managing clinics or solo practices.
Overview:
Grade.us allows deep customization, from review funnels to white-labeled dashboards—making it perfect for consultants or internal marketing teams.
Pros:
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Review funnel system
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Works with 100+ review sites
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Fully customizable widgets
Cons:
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UI feels dated
💬 Verdict: Great for marketing teams who want branding control and detailed workflows.
6. Weave
Best For: Clinics needing an all-in-one communication and review tool.
Overview:
Weave isn’t just about reviews—it’s a full patient communication system with texting, calling, and even payments.
Pros:
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Text review invites
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Two-way texting
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Voice & payment features included
Cons:
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Higher price for bundled features
💬 Verdict: If you’re looking to unify patient communication and reviews in one tool, Weave delivers.
7. Yext Reviews
Best For: Clinics with multiple directory listings.
Overview:
Yext helps you manage your online presence—including listings, reviews, and Q&A—on Google, Apple, Facebook, and more.
Pros:
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Great for SEO and NAP consistency
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Real-time monitoring
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Integrates with 200+ platforms
Cons:
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Review request features are basic
💬 Verdict: Ideal if you care about visibility and want to control your online footprint.
8. PatientPop (now part of Tebra)
Best For: Private practices looking to grow online.
Overview:
PatientPop offers reputation management as part of a larger patient acquisition platform.
Pros:
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Seamless website + reviews integration
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Online scheduling + review requests
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Modern interface
Cons:
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Locked into the full ecosystem
💬 Verdict: Best if you’re building your clinic’s digital presence from scratch.
9. NiceJob
Best For: Clinics that want beautiful, high-converting review displays.
Overview:
NiceJob automates the review process and converts them into web-ready social proof.
Pros:
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Easy-to-use interface
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Smart review widgets
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Integration with websites
Cons:
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Limited industry-specific features
💬 Verdict: A great pick for growing clinics that want to make their reviews shine on their site.
10. Swell
Best For: Clinics focused on improving the patient experience.
Overview:
Swell helps clinics gather reviews, survey feedback, and boost local SEO from one place.
Pros:
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User-friendly interface
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Patient experience surveys
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Good integrations (Dentrix, Eaglesoft)
Cons:
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Smaller review site support
💬 Verdict: A sleek option that balances review generation with real patient feedback.
11. Zocdoc
Best For: Clinics already using Zocdoc for bookings.
Overview:
While not a review management tool per se, Zocdoc profiles feature patient reviews that influence visibility and credibility.
Pros:
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Reviews tied to verified appointments
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Visibility on Zocdoc search
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Simple management
Cons:
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Limited outside Zocdoc ecosystem
💬 Verdict: Useful as a supplemental review stream if you’re active on Zocdoc.
12. Trustpilot
Best For: Clinics with a national presence and wide audience.
Overview:
Trustpilot is well-known and widely trusted, although more common in e-commerce.
Pros:
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High consumer trust
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Google star integration
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Public profile page
Cons:
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Not healthcare-focused
💬 Verdict: Best for large clinics or wellness brands with a national online presence.
13. Google Business Profile (Free)
Best For: Every clinic, no exceptions.
Overview:
Managing your Google reviews directly through Google Business Profile is still vital.
Pros:
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Free
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Key for local SEO
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Direct responses and review alerts
Cons:
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No advanced features or automation
💬 Verdict: The foundation of any review strategy—no software can skip this.
14. Reputation Health
Best For: Clinics that want automation without complexity.
Overview:
A lean, HIPAA-compliant review tool designed for simplicity.
Pros:
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Clean dashboard
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Smart alerts
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Healthcare-focused support
Cons:
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Fewer integrations
💬 Verdict: A minimalist option for practices that don’t need bells and whistles.
15. GReminders
Best For: Review collection via SMS after appointments.
Overview:
GReminders connects to your calendar or EHR to automatically send review prompts after patient visits.
Pros:
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Calendar syncing
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Simple review triggers
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Easy to use
Cons:
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Not a full review platform
💬 Verdict: Great if you just want to automate Google review requests after appointments.
16. SocialClimb
Best For: Clinics that want strong data-driven insights.
Overview:
SocialClimb blends marketing automation and reputation management with patient attribution data.
Pros:
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ROI tracking
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Predictive review scoring
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Deep analytics
Cons:
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More of a marketing platform than review-only
💬 Verdict: Ideal for data-savvy clinics aiming to link reviews with revenue.
17. Review Wave
Best For: Chiropractic and dental practices.
Overview:
Review Wave offers review requests, appointment reminders, and even online forms in a unified dashboard.
Pros:
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Industry-specific
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Voice/text review invites
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EHR integrations
Cons:
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Less flexible outside niche markets
💬 Verdict: A solid pick for specialty clinics that need tailored workflows.
18. ClinicMind Reputation Module
Best For: Clinics already using ClinicMind practice management.
Overview:
Part of the larger ClinicMind platform, this module helps request and respond to reviews post-visit.
Pros:
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Built-in for existing users
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Secure and compliant
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Automation included
Cons:
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Requires ClinicMind platform
💬 Verdict: A seamless add-on if you’re already using ClinicMind.
19. Broadly
Best For: Clinics focused on fast review growth.
Overview:
Broadly excels at turning happy patients into reviewers via simple email and SMS prompts.
Pros:
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Fast setup
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Web chat + review system
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CRM-like features
Cons:
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Lacks deep analytics
💬 Verdict: Excellent for clinics that need a low-maintenance review booster.
20. MDidentity
Best For: Clinics looking for HIPAA-safe review marketing.
Overview:
This healthcare-specific review platform ensures all patient engagement is HIPAA-compliant and optimized for growth.
Pros:
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Compliant messaging
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Google review support
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Great customer service
Cons:
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UI can feel dated
💬 Verdict: A trustworthy pick for clinics worried about compliance and professionalism.
Final Thoughts
Choosing the right review management software for your clinic depends on your practice size, budget, and existing tools. Whether you’re a solo dermatologist or managing a group of orthopedic specialists, patient feedback is your clinic’s lifeline in the digital age.
Take time to explore demos, start free trials, and compare features that matter most to you—HIPAA compliance, automation, platform support, and integration with your systems.
✅ Want help choosing the right software for your clinic? Drop your requirements in the comments, and we’ll give you a tailored suggestion!