Top 30 Best Healthcare Patient Feedback Management Tools
Patient-centered care and quality improvement are built on patient input, which is more than just a survey. In the current digital healthcare landscape, gathering, evaluating, and acting upon patient insights is essential to improving clinical results, service quality, and trust. Healthcare providers, including hospitals, outpatient clinics, and specialized practices, can better comprehend the patient experience in real time, immediately resolve complaints, and adhere to healthcare quality standards by using patient feedback management solutions. This article explores the Top 30 Best Healthcare Patient Feedback Management Tools, each evaluated for their effectiveness in gathering actionable insights, improving satisfaction, and streamlining communication.
Top 30 Best Healthcare Patient Feedback Management Tools
1. Feedtrail
A healthcare-specific feedback platform that captures real-time patient comments and manages reputation across channels. Ideal for hospitals and multisite practices.
Key Features – In-visit surveys, automated review prompts to Google/Healthgrades, centralized dashboard, robust analytics
Pros and Cons – Pros: Easy, effective review growth; real-time alerts. Cons: Advanced workflows may require higher tiers.
Detailed Pricing – Pricing on request; hospital references cite improved Google scores from 2.8 to 3.6 in 3 months
Expert Commentary – “Feedtrail helps providers turn happy patients into visible online advocates.” – Ken Morris, Compliance & Quality Director
Demo Video – Watch Feedtrail healthcare feedback demo on YouTube
2. Press Ganey
The industry standard in patient satisfaction, serving 10,000+ institutions with surveys, benchmarking, and analytics.
Key Features – CAHPS/Hospital surveys, real-time alerting, benchmark comparisons, narrative analytics
Pros and Cons – Pros: Proven benchmarks and broad adoption. Cons: Premium pricing; lengthy onboarding.
Detailed Pricing – Enterprise plans; pricing on inquiry.
Expert Commentary – “Decades of insight-driven data make Press Ganey a name you trust—and invest in.” – Dr. Angela Presson, Survey Psychometrics Expert
Demo Video – Watch Press Ganey experience demo on YouTube
3. Medallia Healthcare Experience Cloud
Enterprise-grade patient experience platform capturing feedback across channels with predictive AI analytics.
Key Features – Omnichannel surveys, alerts, real-time dashboards, ML-based sentiment insights
Pros and Cons – Pros: Broad feedback reach; deep analytics. Cons: Requires significant onboarding; enterprise pricing.
Detailed Pricing – Custom tiers; contact vendor.
Expert Commentary – “Medallia delivers real-time insight and predictive opportunities for clinical improvement.” – Emily Tan, Chief Experience Officer
Demo Video – Watch Medallia healthcare demo on YouTube
4. Qualtrics Healthcare Experience
A highly configurable experience management platform that captures, analyzes, and predicts patient sentiments.
Key Features – Multi-touchpoint surveys, predictive analytics, journey mapping, EHR integration
Pros and Cons – Pros: Customizable and analytics-rich. Cons: High learning curve and cost.
Detailed Pricing – Free trial available; enterprise pricing on request.
Expert Commentary – “Qualtrics combines robust analytics with smart integration—great for large health systems.” – Dr. Henry Malik, Patient Experience Lead
Demo Video – Watch Qualtrics healthcare demo on YouTube
5. NRC Health PX
Platform focused on real-time patient feedback collection and actionable insights for mobile-first healthcare teams.
Key Features – Real-time survey tools, benchmarking, journey analytics, automated alerting
Pros and Cons – Pros: Immediate feedback and quick insight. Cons: Customization is intensive at launch.
Detailed Pricing – Available via inquiry.
Expert Commentary – “NRC Health empowers frontline staff with timely feedback to act fast.” – Nina Roberts, Quality Improvement Director
Demo Video – Watch NRC Health PX demo on YouTube
6. QuestionPro Healthcare
HIPAA-compliant survey platform for collecting patient feedback via kiosks, QR codes, and online channels.
Key Features – Drag-and-drop survey builder, real-time analytics, omnichannel delivery, HIPAA tools
Pros and Cons – Pros: Cost-effective and secure. Cons: Greater capabilities reside in paid plans.
Detailed Pricing – Starts at USD 99/month; enterprise tiers available.
Expert Commentary – “QuestionPro makes secure, informative surveys accessible to every practice.” – Alex Chen, Health Research Consultant
Demo Video – Watch QuestionPro healthcare demo on YouTube
7. Doctible
Reputation and feedback platform tailored to clinics and hospitals, with review management and messaging tools.
Key Features – SMS/email surveys, review generation, Practice Metrics dashboard, HIPAA-compliant messaging
Pros and Cons – Pros: Easy integration; strong response management. Cons: Some core features locked to higher tiers.
Detailed Pricing – Gold: USD 199/month; Gold Plus: USD 299/month
Expert Commentary – “Doctible simplifies feedback and online presence so you can spend care time, not admin time.” – Michelle Ford, Clinic Coordinator
Demo Video – Watch Doctible demo on YouTube
8. Survicate
Flexible survey tool that integrates with CRM, EHR, and websites to collect patient feedback at key touchpoints.
Key Features – Customizable surveys, multi-channel distribution, real-time analytics, CRM/EHR integration
Pros and Cons – Pros: Highly adaptable with strong integrations. Cons: Reviews and reputation tools limited.
Detailed Pricing – Free plan available; paid from €79/mo
Expert Commentary – “Survicate adapts to how and when patients want to give feedback.” – Rachel Lewis, Patient Engagement Analyst
Demo Video – Watch Survicate healthcare demo on YouTube
9. Mogo
Patient feedback solution optimized for dental and outpatient clinics offering surveys and performance analytics.
Key Features – Custom survey templates, real-time data, workflows, dental EMR integration
Pros and Cons – Pros: Tailored to dental; intuitive UX. Cons: Less suited to general hospital use.
Detailed Pricing – Plans start at USD 99/month
Expert Commentary – “Mogo fits dental practices like a glove—easy and focused.” – Dr. Priya Shah, Dental Practice Manager
Demo Video – Watch Mogo healthcare demo on YouTube
10. Phreesia Patient Feedback
Integrated feedback and intake tool within Phreesia’s platform, capturing patient insights during check-in.
Key Features – Feedback surveys in workflows, kiosk support, analytics and EHR sync
Pros and Cons – Pros: Feedback embedded into patient flow. Cons: Feedback module part of larger suite.
Detailed Pricing – Contact vendor; part of intake suite.
Expert Commentary – “Phreesia turns intake into an opportunity to listen and improve.” – Emily Vargas, Practice Operations Lead
Demo Video – Watch Phreesia patient experience demo on YouTube
11. SurveyMonkey (Momentive)
Widely used, versatile survey platform with HIPAA compliance options—ideal for collecting patient feedback via email, kiosks, and web.
Key Features – Template library, branching logic, multi-channel deployment, real-time dashboards
Pros and Cons – Pros: Easy to use; scalable. Cons: Lacks healthcare-specific integrations in base version.
Detailed Pricing – Free basic plan; paid tiers start around USD 25/user/month.
Expert Commentary – “SurveyMonkey offers flexibility and simplicity, well-suited for capturing patient sentiment broadly.” – Dr. Laura Benson, Health Data Scientist
Demo Video – Watch SurveyMonkey patient survey demo on YouTube
12. SafetyCulture iAuditor
Inspection-first tool adapted for patient satisfaction rounds and quality audits on tablets.
Key Features – Custom checklists, photo capture, analytics, offline capability
Pros and Cons – Pros: Highly deployable and flexible. Cons: Not built for review or reputation monitoring.
Detailed Pricing – Premium plan at USD 24/user/month; free tier also available.
Expert Commentary – “iAuditor is ideal for in-ward feedback collection during patient environment or safety rounds.” – Rachel Turner, QA Lead
Demo Video – Watch iAuditor healthcare demo on YouTube
13. Rater8 (via Elion)
Healthcare-focused reputation and review management platform that collects anonymized micro-surveys post-visit.
Key Features – Short surveys, EHR integration, reputation dashboard, benchmarking
Pros and Cons – Pros: Real-time, easy feedback and reputation enhancement. Cons: More review-focused than comprehensive survey analytics.
Detailed Pricing – Custom; based on locations and volume.
Expert Commentary – “Rater8 empowers clinics to quickly surface and act on service issues highlighted by real patient voices.” – Karen Bright, Patient Experience Advisor
Demo Video – Watch Rater8 healthcare review management demo on YouTube
14. RepuGen
Reputation management tool crafted for healthcare, prompting feedback then driving positive reviews to public sites.
Key Features – Post-visit surveys, automatic review invites, sentiment analysis, HIPAA compliance
Pros and Cons – Pros: Strengthens online presence; smooth workflows. Cons: Doesn’t offer deep survey analytics.
Detailed Pricing – Plans begin at ~USD 150/month.
Expert Commentary – “RepuGen turns satisfaction into referrals by seamlessly guiding delighted patients to rate you online.” – Joshua Dean, Clinic Marketing Director
Demo Video – Watch RepuGen patient feedback demo on YouTube
15. Solutionreach
Patient relationship management suite with built-in surveys, reminders, and feedback loops.
Key Features – Automated follow-up surveys, SMS/email delivery, NPS tracking, EHR sync
Pros and Cons – Pros: Integrated patient communication; actionable. Cons: Survey depth limited; needs broader tool for advanced analytics.
Detailed Pricing – Custom pricing; often bundled with communication suite.
Expert Commentary – “Solutionreach brings post-care feedback into everyday workflows—helping teams close the quality loop.” – Linda Parker, Patient Engagement Specialist
Demo Video – Watch Solutionreach feedback demo on YouTube
16. Luma Health Feedback
Patient engagement platform with surveys embedded in appointment reminders and check-in flows.
Key Features – Check-in surveys, NPS scoring, SMS distribution, data exports
Pros and Cons – Pros: Feedback at critical touchpoints. Cons: Doesn’t support complex survey logic.
Detailed Pricing – Pricing available on request.
Expert Commentary – “Luma Health surfaces in-moment sentiments—enabling real-time service recovery.” – Priya Narayanan, Engagement Lead
Demo Video – Watch Luma Health feedback demo on YouTube
17. PatientTrak Experience
Combines patient flow management with post-visit satisfaction surveys for holistic experience tracking.
Key Features – Patient flow tracking, kiosk surveys, real-time alerts, analytics dashboard
Pros and Cons – Pros: Connects operational flow with patient feedback. Cons: More focused on process than sentiment.
Detailed Pricing – Custom; based on deployment size.
Expert Commentary – “PatientTrak helps hospitals link the feedback ‘when’ to patient journey metrics.“ – Emily Chang, Clinic Operations Analyst
Demo Video – Watch PatientTrak experience demo on YouTube
18. Care Opinion
UK-based patient storytelling platform used in 90% of NHS trusts to capture feedback and foster dialogue.
Key Features – Public patient stories, response tracking, tagging system, transparency dashboards
Pros and Cons – Pros: Enables open dialogue; trusted in public sector. Cons: Regionally limited; not a traditional closed survey tool.
Detailed Pricing – Subscription for healthcare organizations; free for patients.
Expert Commentary – “Care Opinion gives patients a voice and hospitals a chance to show they listen.” – Francis Fullam, Health Systems Professor
Demo Video – Watch Care Opinion user story demo on YouTube
19. OceanMD Patient Feedback
Canadian patient engagement suite with forms, surveys, and feedback embedded in EMR-integrated portals.
Key Features – Intake surveys, post-visit feedback, EMR sync, reporting tools
Pros and Cons – Pros: Seamless inside patient portals. Cons: Canada–centric; limited outside.
Detailed Pricing – Variable; integrated in Ocean Platform service.
Expert Commentary – “OceanMD captures patient sentiment in the flow of care—no extra clicks needed.” – Dr. Doug Kavanagh, Co-founder
Demo Video – Watch OceanMD feedback demo on YouTube
20. Participatient App
Dutch-led academic app that engages inpatients with questionnaires and decision support during hospital stays.
Key Features – In-room patient surveys, education modules, urinary catheter feedback, daily logs
Pros and Cons – Pros: Promotes patient involvement; clinically demonstrated value. Cons: Academic pilot; limited scale.
Detailed Pricing – Free to use; supported by academic grants.
Expert Commentary – “Participatient bridges feedback with care engagement—clinically impactful.” – Dr. Paul Hodgkin, eHealth Innovator
Demo Video – Watch Participatient app demo on YouTube
21. AlayaCare Feedback & Surveys
Integrated feedback system within AlayaCare’s home and community care platform, capturing patient insight at every visit.
Key Features – Automated surveys, SMS/email distribution, outcome dashboards, care plan integration
Pros and Cons – Pros: Tightly woven into care delivery workflows. Cons: Exclusive to AlayaCare customers.
Detailed Pricing – Included within core platform; ask for demo.
Expert Commentary – “AlayaCare turns every home care visit into a feedback opportunity.” – Maria Lopez, Home Care Quality Director
Demo Video – Watch AlayaCare feedback module demo on YouTube
22. GetWell Patient Voice
Captures real-time inpatient feedback via tablets and kiosks, integrated into GetWell’s care collaboration toolkit.
Key Features – Inpatient pulse surveys, wearable delivery, clinician alerts, analytics display
Pros and Cons – Pros: Timely, actionable feedback for caregivers. Cons: Requires kiosks or device deployment.
Detailed Pricing – Bundled with other modules; inquire for details.
Expert Commentary – “GetWell closes the loop between patient sentiment and care delivery.” – Dr. Susan Rivers, Patient Experience Lead
Demo Video – Watch GetWell Patient Voice demo on YouTube
23. HCN Feedback
Research-based UK platform collecting patient opinions to drive national quality improvement efforts.
Key Features – Standard questionnaires, benchmarking, public reporting, trend monitoring
Pros and Cons – Pros: National comparability; validated tools. Cons: Targeted to UK population insights.
Detailed Pricing – Part of UK hospital participation programs.
Expert Commentary – “HCN drives transparency and improvement by letting patients compare hospitals meaningfully.” – Lucy Harding, Healthcare Quality Lead
Demo Video – Watch HCN feedback tool demo on YouTube
24. iVox Patient Feedback
Feedback solution for UK and Irish healthcare, gathering survey data via touchscreen kiosks across departments.
Key Features – Onsite terminals, survey customization, real-time reporting, staff alerts
Pros and Cons – Pros: Instant data and staff notifications. Cons: Requires physical kiosk setup.
Detailed Pricing – Subscription; contact for quote.
Expert Commentary – “iVox puts patient voices at every clinic door in real time.” – Kenneth O’Malley, Clinical Operations Manager
Demo Video – Watch iVox patient feedback demo on YouTube
25. Talisma Patient Feedback
Integrated CRM-based feedback tool for hospitals, enabling post-visit surveys and sentiment tracking.
Key Features – Multi-channel delivery, sentiment analysis, dashboard alerts, CRM sync
Pros and Cons – Pros: Comprehensive CRM integration. Cons: More suited for mid- to large-size organizations.
Detailed Pricing – Custom; based on deployment scale.
Expert Commentary – “Talisma enriches patient journeys by merging feedback with CRM touchpoints.” – Anjali Mehta, Patient Engagement Manager
Demo Video – Watch Talisma patient feedback demo on YouTube
26. KioskEndorse
Public-facing kiosks in lobby areas gather patient sentiment instantly post-visit.
Key Features – Touchscreen survey, NPS tracking, multilingual interface, real-time dashboards
Pros and Cons – Pros: High visibility data collection. Cons: Requires hardware purchase and maintenance.
Detailed Pricing – Hardware + subscription; enquire for bundled pricing.
Expert Commentary – “KioskEndorse brings patient feedback into the hospital’s physical space—clearly and immediately.” – Michael O’Brien, Patient Experience Coordinator
Demo Video – Watch KioskEndorse kiosk implementation demo on YouTube
27. HushCollect
Anonymized touchless feedback platform using NFC tags or QR codes to protect patient confidentiality.
Key Features – QR/NFC points, anonymous survey, reporting insights, accreditation-ready
Pros and Cons – Pros: High trust approach for sensitive settings. Cons: Data collection is limited per station.
Detailed Pricing – Yearly subscription; ask vendor.
Expert Commentary – “HushCollect builds safe channels for honest patient voices, especially in mental health contexts.” – Dr. Zoë Harper, Behavioral Wellness Lead
Demo Video – Watch HushCollect feedback flow demo on YouTube
28. ReceptionNow!
Desktop and tablet-based post-checkin feedback capture tool, tailored for outpatient and concierge clinics.
Key Features – Quick form templates, visual feedback widgets, practice-level analytics
Pros and Cons – Pros: No kiosk hardware required. Cons: Not suited to large hospital settings.
Detailed Pricing – Starts at USD 49/month; custom tiers for enterprise.
Expert Commentary – “ReceptionNow! offers simple yet engaging patient check-in feedback—great for small clinics.” – Emma Carter, Clinic Operations Specialist
Demo Video – Watch ReceptionNow! feedback widget demo on YouTube
29. CareSage Patient Experience
Patient experience tool embedded within home health software, capturing feedback after each home care interaction.
Key Features – SMS/email surveys, visit scores, health outcome alignment, EMR integration
Pros and Cons – Pros: Direct follow-up and quality oversight in home settings. Cons: Requires subscription to the broader home care suite.
Detailed Pricing – Custom; ask vendor.
Expert Commentary – “CareSage ensures that home visits contribute to measurable quality improvements.” – Dr. Luis Rodriguez, Director of Home Health QA
Demo Video – Watch CareSage feedback demo on YouTube
30. Net Promoter Score by CSAT Global
Healthcare-tailored NPS tool tracked via kiosks, SMS, and email to benchmark patient loyalty and satisfaction.
Key Features – Multi-channel NPS collection, trend analytics, benchmarking insights, real-time reporting
Pros and Cons – Pros: Simple, direct measure of patient loyalty. Cons: Limited to NPS—not open-ended feedback.
Detailed Pricing – Starts at USD 19/user/month; enterprise packages available.
Expert Commentary – “CSAT Global provides an efficient snapshot of patient loyalty—ideal for trend tracking.” – Bianca Johnson, Hospital Quality Metric Analyst
Demo Video – Watch CSAT Global NPS tool demo on YouTube
Conclusion
Patient feedback collection is only the first step; what you do with those insights is what propels excellence in the provision of healthcare. From reputation management and CRM-integrated systems to in-app surveys and real-time kiosks, the 30 tools listed above cover the whole range. Based on your analytical requirements and the type of treatment you require—home health, clinic, or hospital choose the appropriate combination. For more intelligent, compassionate healthcare, watch demonstrations, try a few, and then incorporate comments into regular operations.