Top 30 Best Healthcare Knowledge Management Systems
Knowledge management systems help organizations collect, organize, and share important information. In hospitals and clinics, professionals handle a huge volume of patient records, research data, and regulatory documents every day. Keeping this information accessible and well-organized is crucial to delivering quality care. Without a proper system, finding the right data at the right time becomes difficult, which can slow down processes and affect treatment outcomes. Healthcare knowledge management systems make it easier for healthcare teams to store and retrieve vital information. This helps them work more efficiently, make informed decisions faster, and deliver better care to patients.
Top 30 Best Healthcare Knowledge Management Systems
1. Document360
Document360 simplifies how healthcare teams manage and share internal knowledge. Instead of digging through outdated Word or PDF files, teams can create a centralized, searchable hub of information. The platform includes useful tools like a built-in editor, analytics, and version control, making it easier to write, update, and track documents. Team members can work together more efficiently, ensuring that everyone follows the latest evidence-based guidelines without confusion.
Healthcare organizations can also adapt the look and feel of their knowledge base to match their brand. With options to change the layout, colors, fonts, and logo, the platform lets teams create a professional resource that feels like a natural extension of their existing website. If mistakes happen or guidelines change, it’s easy to go back to earlier versions of an article, saving time and avoiding unnecessary errors.
2. Bloomfire
Bloomfire uses AI-driven search to help healthcare workers find information fast even when they’re unsure of the exact words to use. This kind of speed and accuracy in retrieving patient records, research, or treatment guidelines can make a real difference in how quickly care is delivered and how well patients recover. Instead of wasting time digging through scattered files, teams can access what they need in one place, helping hospitals work more efficiently. The platform encourages easy collaboration through tools that allow staff to share insights, follow discussions, and engage in team channels. It also picks up on and stores useful knowledge shared during everyday interactions. Built-in analytics offer insight into how information flows across the organization, supporting smarter decision-making and stronger coordination.
3. C8 Health
C8 Health helps medical teams follow the latest protocols during high-risk procedures, making it easier to stick to safety standards. Its automated onboarding walks new staff through relevant guidelines, helping them settle into their roles faster while keeping care quality consistent. Hospitals working across different locations can now share tools and insights more easily, encouraging collaboration and stronger outcomes across facilities. The platform also notifies providers when guidelines change, so they stay informed and act based on the most current information. Institutions can also contribute what they’ve learned, making their knowledge available to others while drawing on research from leading experts in the field.
4. Helpjuice
Helpjuice simplifies knowledge management for healthcare teams by bringing all critical information such as clinical guidelines, patient education content, and administrative procedures into one organized space. Its intuitive setup makes it easier for medical staff to locate accurate information quickly, instead of depending on memory or sorting through emails. With features like full-text search, role-based access, templates, version tracking, and built-in analytics, it supports efficient information access across departments. This ease of access helps both patients and clinicians make better decisions, avoid costly mistakes, and stay aligned on care plans. When accurate knowledge is easy to find and consistently updated, care delivery becomes safer, more effective, and more trusted.
5. Guru
Guru healthcare knowledge management software systems helps teams easily access and share vital information across departments. Unlike static knowledge bases that grow outdated, Guru keeps its content current by using a living knowledge network where experts frequently review and update entries. This ongoing validation makes sure the information stays useful and accurate. It brings together different types of knowledge, such as clinical steps, treatment notes, and expert insights, and works well with digital tools like EHRs and telehealth platforms. As a result, care teams can quickly find reliable answers without switching between disconnected systems. This improves the speed and safety of clinical decisions and leads to better care experiences for patients.
6. ClickUp
ClickUp’s healthcare knowledge management system brings together documents, tasks, and smart search tools to help medical teams gather, organize, and share essential clinical information. From patient records and treatment plans to research and administrative details, everything stays in one accessible place. This approach gives clinicians easy access to updated, evidence-based content, helping reduce mistakes and support better decisions during care.
The platform makes it easier for teams to work together and share useful insights, which leads to more consistent care plans, clearer communication with patients, and better results overall. For patients, this means they receive treatment that feels safer and more personal, supported by reliable information and smoother handoffs between caregivers.
7. Amazon
Amazon’s knowledge base benefits both employees and customers by offering a smart way to manage and access critical information. It brings together core knowledge management practices into one accessible system that supports everyday tasks. With a single interface, users can easily search and find what they need without navigating multiple platforms. In healthcare settings, the system collects and organizes large volumes of data, including medical images, lab reports, electronic health records, and doctor–patient conversations. This organized information helps healthcare teams make faster, better-informed decisions. It also supports clinical tasks such as identifying harmful interactions and automating coding processes, which helps reduce paperwork. Patients benefit from quicker diagnoses, fewer mistakes, and a clearer understanding of their health, while care providers experience easier collaboration, less time spent on documentation.
8. SharePoint
SharePoint makes it easier for healthcare teams to find and use valuable knowledge that would otherwise remain scattered across departments. This quicker access to information helps staff make faster decisions and work more independently, boosting overall productivity. In clinical environments, SharePoint stands out for how easily it works alongside tools like Power Automate and Microsoft Teams. Together, they help automate repetitive tasks like reviewing documents, enrolling patients, booking appointments, and handling compliance procedures. As a result, staff can spend less time on paperwork and more time focusing on patient care. For patients, this often means receiving timely attention, better communication, and more coordinated support throughout their care journey.
9. HubSpot
HubSpot’s Healthcare Knowledge Management Systems brings together CRM familiarity with tools that support knowledge sharing in healthcare settings. It acts as a central location where clinical guidelines, patient records, administrative processes, and educational materials are connected in one secure platform. Its structured database and smart search features help break down the barriers that often slow down healthcare delivery. This gives clinicians and staff quicker access to accurate, up-to-date information they need to make better decisions. As a result, patients experience more timely and personalized care, reduced chances of medication mistakes, easier coordination between providers, and a better grasp of their treatment journey.
10. Zendesk
Zendesk simplifies knowledge management by organizing both internal and external content in one place, making it easier for support agents to access the information they need quickly. Instead of wasting time digging through different sources, teams can collect, update, and retrieve essential knowledge from a centralized hub. Zendesk AI contributes to this process by turning simple ideas into well-structured articles and documents, reducing the manual effort of publishing content.
Its integration with Zendesk’s customer service platform allows users to find information without needing to contact a support agent. The AI-powered bots handle more complex questions, deliver relevant documents, and quickly detect customer sentiment to improve responses. You can also track which articles perform well and spot content gaps through its analytics features.
11. Atlassian Confluence
Atlassian Confluence plays a vital role in healthcare by bringing clinical protocols, care guidelines, training documents, and research materials together in one accessible digital space. Healthcare teams can work together to create, update, and share detailed content such as text, images, files, and templates. Built-in version tracking and permission settings help maintain accuracy and control access to sensitive information. This setup makes it easier for medical professionals to find reliable information quickly, make informed decisions, and stay consistent with care standards. It also supports smoother onboarding processes and helps hospitals stay aligned with compliance requirements.
12. Laserfiche
Laserfiche Healthcare Knowledge Management Systems bring together patient records, administrative files, treatment guidelines, and compliance documents on a single platform. This setup simplifies how healthcare providers access and manage information during care delivery. With automated data capture, smart optical character recognition (OCR), and secure cloud storage, the system reduces paperwork and lowers the chances of manual errors. It also includes clear audit trails and meets HIPAA security standards, helping providers stay compliant with privacy regulations. For patients, this leads to quicker and more precise care, as clinicians can easily retrieve up-to-date medical histories and department notes, making it easier to build effective treatment plans without delay.
13. Freshdesk
Freshdesk offers a smart way to manage and organize their knowledge base. It allows businesses to build a structured content library filled with categories, folders, and articles that help customers find answers on their own. Internally, teams can also use this system to support staff onboarding and ensure agents quickly access information they can share with customers. Hospitals can personalize their help center to reflect their brand by adding company colors, logos, and custom themes. Even the domain URL of the knowledge base can match the business website for a consistent look. The platform also brings all self-service tools such as chatbots, FAQs, forums, and web widgets into one place, giving users a smooth experience across touchpoints.
14. Zoho Desk
Zoho Desk plays an important role in improving how healthcare providers manage patient inquiries and support. It creates a more responsive and organized approach to patient care by simplifying communication and offering tools that help both patients and staff stay informed and engaged. Healthcare teams can use Zoho Desk to manage all patient queries in one place. From appointment scheduling and prescription follow-ups to general questions, the system categorizes and prioritizes messages so nothing slips through the cracks. This allows staff to focus on what matters most delivering timely and accurate responses.
To reduce repetitive questions, Zoho Desk also supports the creation of a knowledge base filled with helpful resources like FAQs, health advice, and common medical concerns. This encourages patients to find answers independently while giving support teams more time to handle complex issues.
15. Proprofs
ProProfs Knowledge Management Software helps organizations create a help center or internal wiki using simple templates that speed up the setup process. Teams can adjust the look and feel to match company branding and structure their knowledge base to meet customer or internal needs. It supports multilingual content, making it useful for global teams or diverse customer bases. To keep information secure and organized, the platform includes role-based permissions that limit access based on user responsibilities. Team members can work together on the same content, with each change tracked through version control. This feature makes it easy to return to previous versions, which helps preserve accuracy and prevent outdated or incorrect details from spreading. Integration with tools like G-Suite and ticketing systems also helps support teams respond faster and keep support documentation in sync.
16. Notion
Notion brings together tools for writing, organizing, and collaboration into one digital workspace. Users can create, store, and manage knowledge in a structured way without jumping between different apps. It includes over 100 content templates, giving users the freedom to shape documents to their preferences. Its building blocks make it easy to set up layouts and systems that match individual or team workflows.
Teams can also add toggles, embed videos, save bookmarks, and arrange content in ways that suit them best. Collaboration feels natural, with options to edit and comment on documents together, whether updating past files or working on something new.
17. Stonly
Stonly turns traditional help content into interactive guides that adapt to each user’s needs. Instead of static instructions, it offers step-by-step pathways that users can follow based on what they’re trying to achieve. This approach supports faster onboarding, easier problem-solving, and more effective internal training.
Its browser extension also launches these guides directly inside other software tools, offering on-the-spot instruction without pulling users away from their workflow. The editing interface is simple enough that anyone on the team can create and update content quickly. With Stonly, teams stay engaged through interactive learning and practical guidance, which helps knowledge stay current and easier to apply across departments.
18. Concord
Concord’s healthcare knowledge management systems helps hospitals and care teams manage vital documents more efficiently while keeping everything secure and easy to access. It keeps all files like physician contracts, patient agreements, insurance documents, and vendor records in one central, HIPAA-compliant platform. Instead of digging through emails or folders, users can quickly find what they need and trust that the latest version is already in place.
To ease coordination and cut unnecessary delays, the system includes features like role-based access, automated workflows, audit trails, and AI that identifies important terms in documents. These tools reduce the usual administrative hassle and speed up processes like approvals and renewals. As a result, healthcare teams can respond faster to payers and suppliers and spend less time on paperwork.
19. Slack
Slack brings together the key elements of modern work people, information, tools, and AI into one conversational platform that helps teams work more effectively. Instead of juggling different systems, teams can stay connected and access everything they need in one place. With channels, users can hold discussions publicly or privately, whether in the moment or at their own pace, while also tapping into the tools and data they use daily. Slack’s enterprise search goes further by allowing teams to link external apps and drives, turning the platform into a central spot where information becomes easier to find and use.
20. Help Scout
Help Scout brings customer service tools into one place, making it easier for teams to work together, assist customers, and stay connected. It includes chat and messaging options, tools for self-service support, and built-in features to monitor how well teams are doing. The platform handles repetitive tasks through automation and connects easily with other common business tools. Its AI features help draft replies, pull answers from your knowledge base, and take care of everyday actions, helping support teams respond faster and stay consistent.
21. Intercom
Intercom uses artificial intelligence to improve customer support and make everyday operations more efficient. It helps businesses keep up with growth while making it easier for support teams to respond quickly and effectively. The platform brings together all customer conversations across different channels in one place and connects them with a well-organized help center. Its AI agent can hold conversations that feel natural, handling common customer questions without human involvement. When linked with Slack, Intercom sends instant updates about new messages or support tickets, keeping teams in sync without needing to switch tools.
22. Bitrix24
Bitrix24 lets teams build a knowledge base for the entire company, individual projects, or specific workgroups. Users can include mind maps, wikis, polls, and discussions to organize information and encourage collaboration.
Mind maps in Bitrix24 offer a visual way to connect ideas around a central topic. You can choose from existing templates or create your own, with options to import and export your diagrams. The platform also makes it easy to turn parts of a mind map into tasks, assign them to teammates, and add events to keep projects moving. To build out your knowledge base, you can start with ready-made templates and personalize them to reflect your brand. Menus can be standard or nested, and you can adjust access settings as needed. Bitrix24 also supports file syncing across devices, making content accessible anytime. Additionally, you can create a staff directory with detailed profiles, including email addresses, phone numbers, and social media links.
23. HelpCrunch
HelpCrunch combines customer support tools with a built-in knowledge base that allows businesses to offer quick answers through self-service. This setup helps reduce the number of incoming support tickets while improving how customers interact with the brand. Instead of switching between tabs, users can search the help center directly from the chat widget and get answers instantly.
Although the platform already makes access to information more convenient, its features go beyond that. The knowledge base comes with a rich text editor, options for SEO-friendly content, article performance tracking, and flexible layout settings. These tools allow businesses to create a helpful, searchable hub that gives users the freedom to find what they need on their own.
24. Sabio
Sabio helps primary care doctors move away from hospital and corporate control by offering a support system that encourages independent practice. Its MSO model eases administrative load and supports better care outcomes through a structure that rewards quality. The platform gives physicians the tools to care for Medicare patients in a way that’s more personal, coordinated, and suited to older adults allowing doctors to stay in charge while improving how patients are treated. It also brings scattered healthcare information together in one place, pulling from sources like electronic records, clinical standards, training guides, and patient files so both staff and patients always get current, clear information.
Instead of letting valuable data sit in silos, Sabio’s platform connects everything in a way that improves communication across departments. With AI helping doctors quickly access proven treatment methods and safety updates, the system supports faster, better decisions.
25. Quip, by Salesforce
Quip, now part of Salesforce, combines documents, spreadsheets, and chat in a single space that supports collaboration across healthcare teams. Within the Salesforce platform, it acts as a dynamic workspace where clinical notes, care protocols, and operational guidelines stay organized and up to date. This setup helps care teams stay on the same page without switching between different tools. When updates such as medication changes or discharge instructions are recorded in Quip, everyone involved in a patient’s care—from nurses to case managers can quickly access and respond to them. As a result, care becomes more coordinated, and the risk of miscommunication or error drops significantly, creating a safer experience for patients.
26. Happeo
Happeo helps knowledge management teams keep information organized and easy to find. It lets users sort content using tags, manage document versions, and set up content approval steps before publishing. These tools make it simpler to keep knowledge up to date and well maintained. With everything structured clearly, users can locate what they need without digging through clutter. It also connects well with other platforms, making it easier for teams to access and share data without doing the same work twice. This smooth exchange of information helps reduce confusion and keeps everyone working with the most current content.
27. Drupal
Drupal healthcare knowledge management systems use the adaptability of the open-source Drupal framework to organize and deliver critical medical content in one easy-to-access platform. These systems bring together useful tools like patient portals, EHR access, appointment booking, telehealth features, and support for third-party systems. As a result, patients can quickly find their health records and resources when they need them, which builds trust and helps them stay involved in their care. On the provider side, these platforms help minimize mistakes, encourage better teamwork, and support data security and privacy compliance.
28. HealthShare
InterSystems HealthShare brings together data from various healthcare sources including electronic health records, claims data, medical devices, and social factors to create a unified, accurate patient record. It connects different healthcare systems and organizations using industry standards like HL7 and FHIR. HealthShare allows clinicians to access vital information quickly, offering insights and alerts that support faster decisions during patient care. For patients, it leads to a more coordinated experience, helping reduce repeated tests and unnecessary questions while giving them access to tools for booking appointments, viewing their health records, and staying in touch with providers securely.
29. IBM Watson
IBM Watson brings together a suite of AI tools that help users uncover insights hidden within complex documents. With its natural language capabilities, Watson Discovery makes it easier to find relevant information buried in large volumes of content. It scans and processes massive datasets including clinical guidelines, medical research, and patient records to identify patterns and useful information. Using machine learning and language analysis, it highlights key findings that can support clinical decisions. Instead of manually sorting through piles of data, healthcare professionals can quickly access meaningful insights that support more informed care.
30. PrizmDoc Viewer
PrizmDoc Viewer offers a web-based document viewing solution that allows healthcare providers and patients to open, review, and manage medical files like Word documents, PDFs, Excel sheets, and scanned forms directly within their browser. This eliminates the need for downloads or compatibility fixes. Integrated into healthcare portals and EHR systems, the platform makes it easier to access and interact with essential records. It includes features for redacting, annotating, and converting documents, helping teams handle sensitive information with care. The system also uses RESTful APIs and AI capabilities, including context-aware redaction to cut down on manual processes and improve consistency in data handling.
Knowledge management plays a vital role in healthcare by improving how information is shared and used across departments and locations. It helps reduce mistakes, speeds up decision-making, and encourages better teamwork among healthcare professionals, even when they’re based in different places. With hospitals now handling massive amounts of data, and cybersecurity risks on the rise, secure systems for managing knowledge have become essential. These tools allow care providers to access and share patient records more confidently, which supports better coordination and raises the overall standard of care.